IT Technical Support (Sr. staff) Korean Bilingual

• Provide Tier 2 support for laptops, desktops, mobile devices, and peripherals.
• Troubleshoot Microsoft Active Directory, including accounts, permissions, GPOs, and login issues.
• Support Microsoft Office and collaboration tools.
• Handle Tier 1 escalations and work with Tier 3/infrastructure teams.
• Manage user onboarding/offboarding and access rights.
• Provide VIP and after-hours support when needed.
• Document issues and resolutions in ticketing systems.
• Assist with software deployment, patching, and updates.

We are seeking a Korean/English bilingual Tier 2 IT Helpdesk Technician with 5+ years of enterprise IT support experience. The ideal candidate will have strong troubleshooting skills with Microsoft Active Directory and Windows environments., * Must be bilingual in Korean and English.

• Bachelor’s degree in IT, Computer Science, or related field.
• 5+ years of enterprise IT support experience.
• Strong knowledge of Active Directory, Windows 10/11, Office, DNS, and DHCP.
• Experience with remote support and ticketing systems.
• Strong communication and problem-solving skills.
• CompTIA or Microsoft certifications preferred.
• VDI, MacOS, PowerShell, MDM, and ITIL experience are a plus.

Preferred Experience:

• Supporting 500+ users in an IT service desk environment.
• Experience with PowerShell, Zendesk, ServiceNow, or similar systems.
• Experience with MDM, WDS, and disk imaging/cloning tools.