IT Network Engineer

The incumbent in this position serves as part of a team that supports the communication infrastructure for the Billings Clinic health system. Responsibilities for this team include providing strategy, design, support, security, maintenance and optimization of the data and voice infrastructure in order to facilitate and enhance the delivery of health care services in Billings Clinic and its regional partners. This role is responsible for providing support, implementation, and maintenance of existing infrastructure as well as assisting other team members in providing guidance, planning and execution of improvements and future strategy. In addition to the technical knowledge/skills required to support the infrastructure, other responsibilities include creation and maintenance of documentation, complying with change control, and effective task management. Coordination, communication and interaction with other teams/departments, vendors and facilities in the health system is expected. This is a highly dynamic environment requiring members of this team to respond to the often-changing needs of the organization while maintaining a high level of uptime, service quality and redundancy.

Essential Job Functions

• CORE VALUES: Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance., Serves as the primary technology resource for the assessment and mapping of current and future state with gap identification/analysis, design, implementation, on-going development and maintenance of network infrastructure. Coordinates closely with Billings Clinic Leadership, staff members, Information Technology staff, key stakeholders including affiliates, managed and non-managed sites, and software vendors for the planning, analysis, design, implementation, evaluation and support of network infrastructure.

• STRATEGY: Acts as a liaison and expert resource for network infrastructure with the end-user community, clinicians and/or software/hardware vendor to identify problems and concerns regarding the overall performance and/or effectiveness of the technologies and workflows that impact users. Researches, analyzes and provides recommendations for corrective action to resolve problems with the internal functionality of the system and/or integration of information between systems. Collaborates with clients and technical resources and/or software/hardware vendor with recommendations for system enhancements, detailed information regarding technical or functionality problems and assists with implementation of recommended fixes.

• PATIENT SAFETY and QUALITY: Monitors the environment, technology and infrastructure to support optimal patient care and prevention of adverse events.

• POLICY and PROCEDURE / REGULATORY: Ensures network infrastructure and corresponding policies and procedures, related to Health IT, follow appropriate Practice Acts, other applicable regulations and standards.

• OTHER DUTIES: Performs additional duties as defined for specific IT Network Engineer Role. See table below. Performs other duties as assigned or needed to meet the needs of the department/organization.

• 4 Year / Bachelors Degree in related field or equivalent years of experience, * 0-10 years’ experience with network infrastructure/ architecture, remote access systems, internet connectivity, telecommunications and support services
• Knowledge with LAN switching and VLANs
• Knowledge/Experience supporting LAN/WAN
• Knowledge/Experience supporting voice communication/ telephony (VoIP, Analog and digital)
• Experience with the maintenance, configuration, incident resolution, and engineering connectivity solutions
• Internet based IPSEC and SSL VPN tunnel experience
• A thorough understanding of the OSI model, Ethernet, HTTP, and TCP/IP
• Knowledge/Experience implementing and administrating common TCP/IP based services, including DNS, HTTP, FTP, SSH, SMTP, etc.
• Demonstrates analytical skills necessary to perform responsibilities requiring analysis, judgment, and knowledge of information services

Certifications and Licenses

• Industry certifications in networking/telecommunications preferred

Able to provide home internet access and have personal cell phone

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.

Your Benefits We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the Employee Benefits Guide.

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality., Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.