IT End User Support Specialist

The IT End User Support Specialist provides technical support for Billings Clinic’s computing environment, maintaining over 10,000 devices, networking hardware, and servers. This role troubleshoots and resolves hardware and software issues through various support channels while managing service requests related to outages, system failures, and network disruptions. Using a Service Management Platform, the specialist documents and completes assigned tasks, collaborates on enterprise projects, and supports IT planning, configuration, and troubleshooting with a focus on helpdesk support and PC analytics., * Provide technical support for Billings Clinic’s computing environment, troubleshooting and resolving hardware, software, and network issues across multiple platforms.

• Maintain and support networking hardware, servers, and end-user devices to ensure optimal system functionality and security.
• Utilize a Service Management Platform to efficiently track, document, and complete assigned service requests and incidents.
• Assist users in person, by phone, email, self-service portal, and remote tools, ensuring timely resolution of IT-related issues.
• Analyze customer needs, assess current processes, and recommend solutions to improve IT services and support.
• Participate in enterprise IT projects, contributing to system enhancements, implementations, and technical improvements.
• Provide on-call support as assigned, responding to after-hours incidents and ensuring business continuity.
• Maintain required documentation, including system configurations, troubleshooting steps, and procedural guidelines.
• Collaborate with internal teams and vendors to evaluate, implement, and support new technologies and system upgrades.
• Adhere to Billings Clinic policies, industry regulations, and best practices, ensuring compliance with security and confidentiality standards.
• Engage in continuous learning and professional development to stay current with evolving technology trends and best practices.
• Assist with business recovery planning and ensure system reliability to minimize operational disruptions.
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

• Associates Degree in Computer Science or relevant certifications (A+, Net+, Security+, Google Certification), preferred

Experience

• 1-2 years of experience required

Certifications and Licenses

• Current Montana drivers license and the ability to be insured to operate Billings Clinic vehicles

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.

Your Benefits We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the Employee Benefits Guide.

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality., Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.