Systems Engineer in New York

We are seeking a smart, resourceful, and service-oriented Onsite Systems Engineer to provide white-glove technical support for a fast growing HVAC Private Equity client in the Bronx, NY. As the primary onsite resource, you’ll deliver hands-on desktop, network, and infrastructure support while collaborating with Network Doctor’s remote teams to ensure seamless service delivery. This role demands professionalism, agility, and confidence across a wide range of technologies. You don’t need to know everything-but you should know how to find solutions, ask the right questions, and leverage your team effectively.

You’ll be employed by Network Doctor, a leading Managed Services Provider (MSP) supporting hundreds of organizations nationwide, giving you access to a full team of experts so you’re never tackling complex challenges alone. The role requires 4-5 onsite days to different sites within the NYC Metro area, Monday - Friday from 9am-6pm (with an hour lunch).

About Network Doctor

Network Doctor is a premium IT Managed Services Provider delivering technology support and strategic guidance to clients across industries such as finance, healthcare, real estate, and professional services. We pride ourselves on a culture that values teamwork, professionalism, curiosity, and growth. Our mission is to make IT an enabler - helping businesses work smarter, faster, and happier., * Serve as the onsite technical resource for our Private Equity client in the Bronx, NY.

• Provide white-glove desktop, network, and infrastructure support for executives and staff.
• Troubleshoot and administer Google Workspace, Microsoft 365, network infrastructure, and user workstations
• Collaborate with Network Doctor’s remote teams for escalations, projects, and infrastructure initiatives.
• Assist with IT projects such as migrations, network design, and disaster recovery implementations.
• Maintain accurate ticketing, documentation, and asset inventory in ConnectWise.
• Ensure consistent compliance with IT best practices, standards, and security requirements.

• 3+ years of IT support or systems administration experience within a professional environment.
• Experience supporting C-Suite and executive clients in fast-paced environments.
• Strong in Google Workspace and Microsoft 365 cloud environments
• Excellent verbal and written communication, professionalism, and customer service .
• Strong organizational skills, documenting, and the ability to manage multiple tasks effectively.
• Experience supporting remote access tools, backups, and cloud infrastructure.

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• MSP (Managed Services Provider) background.
• Experience with the ConnectWise suite for ticketing and remote management.
• Prior experience supporting high profile clients.
• Physical ability to lift and move equipment such as servers or computers.