IT Support Technician - Level II

This is a hands-on role supporting diverse client environments, ideal for someone who enjoys solving complex technical challenges while working directly with clients in a professional, trusted-advisor capacity.

What you’ll do:

• Support client infrastructure, Microsoft 365 environments, and cloud platforms
• Monitor and support backup and recovery platforms
• Independently diagnose and resolve infrastructure, cloud, and security issues
• Maintain ownership of issues through resolution to ensure operational stability
• Communicate clearly and confidently with clients throughout the support lifecycle
• Collaborate with a team of talented engineers to solve problems.

This full-time position is onsite at our Morganville, NJ office, with travel to client locations as needed.

We’re looking for someone with strong technical capability, sound judgment, and the ability to manage issues end-to-end in a fast-paced, client-focused environment., 2+ years of experience providing Tier 1 IT support in an MSP or comparable environment, * This position is based in our Morganville, NJ office. Are you able to commute daily?

• Do you have previous experience working with an MSP (Managed Service Provider)? If yes, how many years?
• How would you describe your proficiency with Microsoft 365 admin (Exchange, Entra/Azure AD, Intune, SharePoint)?
• How many clients/tenants have you supported simultaneously in a previous role?

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * A culture rooted in collaboration, support, and growth
• Comprehensive onboarding to set you up for success
• A competitive salary that reflects your experience and responsibilities

Pay: $70,000.00 - $80,000.00 per year, * 401(k) matching

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance