Hardware Support Engineer I

We are hiring a Hardware Support Engineer I to provide hands-on technical support for desktops, laptops, and IT hardware across the organization. This is an entry-level role ideal for candidates looking to grow their IT career in a fast-paced, enterprise support environment., * Install, configure, and deploy desktops, laptops, and peripherals

• Troubleshoot and repair hardware issues (onsite and remote)
• Image and provision systems for new hires
• Manage and track IT asset inventory and warranties
• Respond to and resolve support tickets within SLA timelines
• Escalate complex issues to senior engineers as needed
• Document all work performed in the ticketing system
• Contribute to knowledge base articles and FAQs, * Do you have at least 6 months of hands-on experience supporting computer hardware (desktops, laptops, or peripherals)?
• Are you comfortable working in an on-site role (not remote)?
• Are you available to work a shift-based schedule, including nights, weekends, and holidays if required?
• Do you have experience imaging or provisioning computers for end users?
• How many years of experience do you have in IT support or hardware troubleshooting?
• Have you worked in an environment with SLA-driven ticket response times?
• Which of the following have you performed? (Select all that apply)

o Hardware troubleshooting and repair o Laptop/desktop deployment o OS installation or imaging

• What operating systems have you supported? (Select all that apply)

o Windows o macOS o Linux o None

• Which tools or systems have you used for imaging or provisioning devices?
• How do you typically document your troubleshooting steps and resolutions?
• A user reports their laptop will not power on. What are the first steps you would take?
• How do you prioritize multiple support tickets with tight deadlines?
• Describe a time you had to deal with a frustrated user. How did you handle it?
• Do you currently hold any of the following certifications?
• CompTIA A+
• CompTIA Network+
• ITIL Foundation

• 0-2 years of IT support, helpdesk, or hardware experience
• Basic knowledge of computer hardware and troubleshooting
• Familiarity with Windows OS
• Strong communication and problem-solving skills

Preferred

• CompTIA A+ (or willingness to obtain)
• CompTIA Network+ or Server+
• ITIL Foundation certification
• Experience with imaging tools and asset tracking systems

Work Environment

• On-site role in California
• Shift-based schedule supporting 24/7 operations
• Ability to lift/move IT equipment as needed

Pulled from the full job description 401(k) Health insurance 401(k) matching Paid time off Vision insurance Dental insurance Flexible spending account, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance