IT Hardware Tech

IT Hardware Technician to provide technical support for end-user hardware and workplace technology across the organization. This role is responsible for deploying, maintaining, troubleshooting, and repairing desktops, laptops, printers, mobile devices, and other IT equipment while delivering excellent customer service to internal staff., * Install, configure, image, deploy, and maintain Windows desktops, laptops, and peripheral devices.

* Troubleshoot hardware, software, and connectivity issues for end users.

* Set up and support printers, scanners, docking stations, monitors, and other office technology., Manage inventory, asset tracking, and lifecycle documentation for IT hardware.

* Assist with employee onboarding/offboarding by preparing and deploying equipment.

* Escalate complex technical issues to senior IT staff when appropriate.

* Maintain accurate service tickets, documentation, and inventory records.

* Provide professional, customer-focused technical support in both remote and onsite environments.

2+ years of experience in IT hardware support, desktop support, or help desk.

* Experience supporting Windows 10/11 workstations and Microsoft Office 365.

* Hands-on experience with PC imaging, hardware installation, and troubleshooting.

* Knowledge of Active Directory, basic networking (TCP/IP), and printer support.

* Experience with ticketing systems such as ServiceNow, Jira, or similar preferred.

* Strong customer service, communication, and problem-solving skills.

* Ability to lift and move IT equipment (up to 40 lbs.) and work in an onsite environment.

Preferred Qualifications

* CompTIA A+ or other relevant IT certification.

* Experience supporting enterprise environments with 100+ users.

* Familiarity with Microsoft Intune, SCCM, or other endpoint management tools is a plus.

Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link https://applicantcenterstorage.blob.core.windows.net/public-documents/EWSb1cb390e-729b-47eb-ab2f-b92adafbdd07-2024EplicaBenefitSummaryTempExternal.pdf to learn more about benefits available to Eastridge’s temporary employees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions’ Temporary Staff are not eligible for paid time off, unless required by applicable state law in which the position is based. However, from time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Disclaimer: The compensation and benefits information in this posting represents Eastridge’s good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.

Equal Opportunity Employer: Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Background Checks: Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.

Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking an IT Hardware Tech to support our client’s team., Eastridge’s Pre-Use Notice of Collection and Automated Decision-Making Technologies: https://www.eastridge.com/data-collection-notice.

By applying for this position, you consent to being contacted by Eastridge Workforce Solutions and its agents or authorized service providers regarding employment opportunities, assignments, and the recruiting process. Communications may be by phone call, AI-assisted or AI-generated phone call (where permitted by law), automated text message (SMS), or email.