Network Operations Specialist

• Monitor all managed networks and systems using our comprehensive Zabbix monitoring platform
• Access, configure, and troubleshoot designated network equipment to maintain uptime and performance
• Take corrective actions to restore full service in response to alarms and outages
• Install firmware and software updates to routers, firewalls, switches, servers, and other equipment
• Ensure all work is performed in accordance with client contracts and service level agreements (SLAs)

Hardware & Logistics

• Manage the full lifecycle of network hardware, including:
• Receiving, unboxing, tagging, configuring, testing, and shipping equipment
• Firewalls, routers, switches, servers, ATAs, WAPs, pointtopoint relays, cellular modems, SFP modules, patch panels, racks, and other designated gear
• Maintain accurate records in our asset tracking and management system

Support & Collaboration

• Receive, triage, and resolve trouble tickets related to network and system issues
• Assist the Field Services team with new circuit turnups, remote circuit testing, and troubleshooting
• Communicate clearly with teammates, other departments, and clients during outages and ticket resolution
• Provide regular status updates to supervisors on work activities and open issues
• Travel to data center, client, and office locations within the US on short notice when required (very limited)
• Maintain a clean, organized workspace and a positive, serviceoriented attitude, This is a swing shift position, scheduled 1:00 PM - 9:00 PM, Monday-Friday. Our NOC team operates a rotating on-call schedule to support clients outside of regular business hours and on weekends. On-call rotations are shared evenly across the team (typically one week per team member per cycle) and are generally low-volume. Additional on-call compensation is provided.

• 1+ year of experience in computer networking, network management, or network administration
• Handson experience with Linux (Ubuntu Server) including commandline administration
• Familiarity with Windows Server environments
• Solid understanding of networking fundamentals (TCP/IP, VLANs, routing, firewalls, switching)
• Ability to reliably commute to our Vancouver, WA 98682 office - this is not a remote position
• Availability for a rotating oncall schedule outside of regular business hours and weekends, * Experience with network monitoring platforms (Zabbix or similar)
• Familiarity with managed services or NOC environments
• Certifications such as CompTIA Network+, CompTIA Linux+, or CCNA
• Experience supporting telecommunications circuits (fiber, cable, cellular failover)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Health, dental, and vision insurance
• 401(k) with retirement plan
• Paid time off (PTO)
• Oncall compensation
• Stable, collaborative team environment with missioncritical work

Smart Communications is a mission-critical managed network services provider overseeing 130+ remote networks across the United States. We are looking for a skilled Network Operations Specialist to join our growing NOC team at our Vancouver, WA satellite office.

In this role, you will take ownership of the provisioning, monitoring, and day-to-day management of network infrastructure deployed across client sites, remote offices, and data centers nationwide. You’ll work alongside a team of specialists dedicated to keeping our clients’ networks running reliably in a fast-paced, high-accountability environment., Smart Communications is a fast-paced, growing technology company providing inmate communications within correctional institutions across the United States. Our mission is to exceed expectations. Our core team of innovators and engineers are working directly with client agencies to expand technology and automating services. Smart is founded on a strong framework of innovations and teamwork with a view towards solutions and opportunities to make positive changes and improve the lives of everyone involved in corrections.