Technical Support Representative 1

• Technical phone support /interaction with customers and service technicians resolving issues/repairs as being reported
• Assisting customer, sales and technicians with various of question on parts / equipment
• Processing warranty claims and warranty orders / working with planers and logistic
• Researching part numbers, drawings, BOM ETC within the system
• Reporting quality or production issues.
• Testing or inspection of parts / equipment.

• High mechanical and technical ability
• Knowledge and understanding of beverage systems and equipment and concepts to troubleshooting equipment
• Knowledge of electrical and refrigeration operation
• Excellent communication/phone skills
• Ability to work under pressure and dealing with irate customers/ agents
• Ability to work with minimal supervision and self-starter
• General knowledge of computers, excel, word, access ETC.., * High school diploma required / technical school / collage helpful
• 3 plus years of field technical experience /working within the beverage industry preferred
• General Computer knowledge

Lancer Worldwide, a Hoshizaki Company, is an award-winning global leader in beverage dispensing. Through innovation and a commitment to dedication in action, we create products that benefit our customers worldwide, and give them a distinct advantage in the marketplace. We offer our teammates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We welcome talented, passionate, and highly motivated individuals to join our team.