Systems Administrator

Serve as the primary administrator for creating, modifying, disabling, and deleting user accounts within Active Directory and associated enterprise systems. Provision and manage Microsoft Exchange/Office 365 mailboxes, shared mailboxes, distribution lists, and security group Process user onboarding and offboarding requests accurately and efficiently to meet established Service Level Agreements (SLAs). Verify user security clearances, training certificates, and System Authorization Access Requests (DD Form 2875) prior to granting network or application access. Diagnose and resolve account-related issues, including account lockouts, password resets, folder permission errors, and Active Directory synchronization issues. Map, troubleshoot, and support Common Access Card (CAC) and Public Key Infrastructure (PKI) certificate integration with user accounts. Utilize ITSM platforms (ServiceNow, Remedy) to enter, document, track, route, resolve, and close all account creation and access modification tickets. Perform routine audits of Active Directory to identify and disable dormant accounts, ensuring continuous compliance with DoD cybersecurity directives. Assist in developing and updating Standard Operating Procedures (SOPs) related to account provisioning and identity management workflows. Coordinate with Tier 2/Tier 3 engineering teams to resolve complex identity federation or role-based access control (RBAC) issues.

High School Diploma or equivalent and a minimum of 5 years of relevant IT administration or Identity Access Management experience (additional years of experience will be accepted in lieu of a degree). Active DoD Secret Security Clearance. Current CompTIA Security+ certification (DoD 8570 IAT Level II compliant). Strong hands-on experience navigating and managing objects within Microsoft Active Directory (AD) and Office 365 admin centers. Solid understanding of NTFS file/folder permissions and Role-Based Access Control (RBAC). Experience troubleshooting and supporting CAC authentication and PKI mapping. Hands-on experience with ServiceNow, Remedy, or similar ITSM platforms for ticket management. Strict attention to detail and adherence to security compliance processes (e.g., handling DD Form 2875s). Strong verbal and written communication skills, with the ability to assist users clearly and professionally, Experience using PowerShell scripting to automate routine account creation, modification, and auditing tasks. Prior experience managing accounts within a large-scale DoD or Air Force (AFNet) enterprise environment. Strong problem-solving skills and the ability to work autonomously in a high-paced ticket-driven environment. Comfortable communicating access policy requirements to both technical and non-technical personnel.