Helpdesk Technician

• Technician fields all Help Desk inquiries (telephone calls, e-mails)
• Technician creates the initial record of the request
• Technician works with other Network Technicians to resolve inquiry
• Recommend hardware and software improvements
• Track customer issues and resolutions

• Previous experience in IT Help Desk support
• Previous experience in IT Help Desk support combined with low-voltage cabling a plus
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Qualified Applicants will have experience with all or most of the below:

• Microsoft Active Directory
• Microsoft Exchange
• Microsoft Office 365
• Sharepoint Online
• Email Spam Filtering service management /SEIM
• Scripting and scheduling tasks
• Workstation/Server maintenance
• Network Troubleshooting, * Help Desk: 1 year (Required)

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Individual agrees to a background check upon contingent job offer

Marcus Networking Inc. provides IT / Telecom and MSP services to businesses of all size, nationwide and in Canada. We are a 24/7/365 direct-to-tech service, and take pride in that. We are seeking a Help Desk Technician Level 1-2 to join our team!