Salesforce Administrator

We are seeking a Salesforce Administrator to support and enhance our Salesforce environment. This role is ideal for someone with solid hands-on experience who can balance day-to-day support with small-scale builds and configuration tasks. The ideal candidate will be comfortable gathering requirements, asking business analyst-style questions, and translating business needs into effective Salesforce solutions.

• Provide daily support for Salesforce users, including troubleshooting and resolving external-facing Cases.
• Administer and configure Sales Cloud and Service Cloud, including portals, dashboards, and bots.
• Manage user lifecycle tasks: setup, deactivation, role/profile assignments, and permission sets.
• Maintain and build custom fields, page layouts, record types, Lightning pages, and picklists.
• Create and optimize Reports and Dashboards to support business insights.
• Design and implement Salesforce Flows and other automation tools to streamline processes.
• Handle smaller configuration requests and enhancements with minimal supervision.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Ensure thorough documentation of configurations, processes, and user guides.
• Monitor system performance and recommend improvements.
• Support multiple Salesforce instances and assist with upgrades and enhancements.
• Track work and collaborate on tasks using Azure DevOps or similar tools.
• Respond to general Salesforce-related questions and provide guidance to users.

• Minimum of 3 years of hands-on Salesforce administration experience
• Strong understanding of Salesforce configuration tools and best practices
• Experience with Sales Cloud and Service Cloud
• Salesforce Certified Administrator
• Excellent communication and collaboration skills.
• Ability to ask the right questions to gather business requirements and translate them into technical solutions.
• Strong attention to detail, especially in documentation and user support., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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