IT Support Technician Tier 2

• IT Support relating to technical issues involving core business applications and operating systems.
• Support of disaster recovery solutions.
• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
• Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• Provides support to end users on a variety of issues.
• Identify, research, and resolve technical problems.
• Respond to phone calls, emails, and personnel requests for technical support.
• Document, track, and monitor the problem to ensure a timely resolution.
• Participate in discovery sessions with prospects and customers to gather and understand their technical and functional requirements.
• Interface with customer’s executives and technical representatives, CBS partners, and all levels of CBS employees.

Travel: Must have reliable transportation and a valid Driver’s License and insurance as you will visit client sites within the local region regularly., * Strong understanding of network infrastructure, network hardware, and systems software.

• Ability to work with multiple vendors to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, controllers.
• Knowledge of application transport and network infrastructure protocols.
• Ability to create accurate network diagrams, and detailed documentation of client configurations and procedures for knowledge base system.
• Provides specific detailed information for hardware and software selection.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• LAN and WAN experience with complex structures, subnets, VLANS, ACL, and security.
• Ability to think through problems and visualize solutions.
• Ability to work with all levels of staff within and outside of IT and outside the organization.
• A self-starter able to work independently but comfortable working in a team environment.
• Good analytical and problem-solving skills.

Beneficial skills and certifications:

• Microsoft 365 Fundamentals (MS-900) (2022) or equivalent
• Microsoft AZ-500: Microsoft Azure Security Technologies
• Microsoft AZ-900: Microsoft Azure Fundamentals
• Hands-on foundation with Windows OS’s and an understanding of Microsoft 365 for Enterprise Suite.
• Solid experience in troubleshooting issues related to servers, workstations, and connectivity devices.
• Practical knowledge of hardware/software network security platforms and VPN’s.
• Data storage solutions with SAN, NAS, or Clustered
• Hands-on experience with routing/switching infrastructures, transport technology, network protocols.
• Server and client backup technologies, and image management
• Virtual hosting and Cloud technologies, including Azure, Microsoft Platform is a definite plus.

Interpersonal Skills

• Team player, independent problem solver, and owning to the end attitude.
• Strong ability to communicate technical subjects/network requirements to non-technical audiences.
• Capable of independent decision making based on broad managerial direction.

Pulled from the full job description Referral program Professional development assistance 401(k) Health insurance 401(k) matching Paid time off Vision insurance, At CBS, our #1 priority is our company culture. Because of that, you will get the chance to work with a great team of people that love what they do, support each other, and make our clients happy. We strive to create a work/life balance and prevent corporate burn out. Our passionate and enthusiastic employees exemplify our shared values and continue to drive our company to new heights. CBS offers a full suite of benefits and a work environment that can’t be beat., * Health Insurance

• Dental Insurance
• Life insurance
• Vision insurance
• 401(k) matching
• Paid time off
• Professional development assistance
• Referral program, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance