CX Developer

DatamanUSA, LLC

Honolulu, HI, United States

about 2 months ago

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Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Compensation

$120,224.0 - $144,789.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

JavaScript (Programming Language) Application Programming Interfaces (APIs) Agile Methodology Acceptance Test-Driven Development BigQuery Cloud Computing DevOps Electronic Data Interchange (EDI) Middleware Design of User Interfaces Python (Programming Language) Systems Integration

+3 more

Integration Frameworks Data Delivery Servicenow

Job description

Design and configure voice, chat, and digital interaction flows within Google CES CCaaS / CCAIP and Dialogflow CX to support intake, triage, routing, and self-service use cases.
Build and maintain integrations between Google CES CCaaS / CCAIP, ServiceNow, knowledge services, eligibility systems, external program systems, and reporting layers using APIs, middleware, event-based integration, and secure service interfaces.
Configure agent-assist, routing logic, playbooks, prompts, and orchestration patterns that improve customer experience and agent efficiency.
Support event capture and downstream data delivery to BigQuery and related reporting layers for analytics and operational measurement.
Define integration patterns, interface specifications, sequencing, and error-handling approaches for cross-platform data exchange and process orchestration.
Coordinate integration design and delivery across technical teams responsible for contact center, workflow, data, reporting, and external systems.
Validate end-to-end integration readiness, interface testing, monitoring needs, and cutover dependencies.
Resolve integration risks, dependency issues, and technical alignment gaps that may affect delivery or operations.
Collaborate with stakeholders to gather technical requirements, troubleshoot defects, and deploy enhancements using Agile and DevOps practices.

Requirements

Technical proficiency in Python or JavaScript, APIs, cloud concepts, Dialogflow CX, Google CES CCaaS / CCAIP, and ServiceNow integration patterns.
Experience with Agile / DevOps practices, test-driven delivery, customer interaction platform implementation, middleware, event-based integration, interface design, and enterprise system interoperability.

Pay: $57.80 - $69.61 per hour

Application Question(s):

Technical proficiency in Python or JavaScript, APIs, cloud concepts, Dialogflow CX, Google CES CCaaS /CCAIP, and ServiceNow integration patterns
Experience with Agile / DevOps practices, test-driven delivery, customer interaction platform implementation, middleware, event-based integration, interface design, and enterprise system interoperability.