Help Desk Analyst (Tier 1)

We’re looking for a Tier 1 Help Desk Analyst to join our IT team. You’ll be the first point of contact for client and internal IT support issues via phone and email in a fast-paced environment. It’s a strong opportunity for someone with a positive, customer-first attitude who wants to build a career in healthcare IT.

This is a mostly work-from-home position based in the St. Louis Metro Area. You’ll spend roughly one day a week (rotated among a small group of techs) at our Belleville, IL office handling equipment logistics-supporting employee transitions by recovering and processing returned equipment, imaging and configuring machines for new hires, and shipping equipment out.

What You’ll Do

· Triage and resolve support tickets via phone and email using our support ticket software.

· Troubleshoot Windows 10/11, Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive), and iOS/Android mobile devices.

· Support basic networking issues (WiFi/LAN) and PC/laptop hardware.

· Escalate complex issues to Tier 2/3 with clear documentation.

· Handle equipment logistics for employee transitions-setup, recovery, and shipping-during weekly office visits.

· Participate in a rotating on-call schedule with the full IT team., * Are you able to commute to our Belleville, IL office or local client offices when needed?

• Are you available to participate in a rotating on-call schedule?
• Which of the following have you supported?

Windows 10/11 Microsoft 365 Outlook Microsoft Teams SharePoint OneDrive iOS devices Android devices Basic networking (Wi-Fi/LAN) None of the above

• Do you currently hold any IT certifications such as:

CompTIA A+ Network+ Microsoft None Other (please specify)

• Have you used an IT ticketing system? Which ticketing systems have you used?
• What interests you most about working in healthcare IT?

· 0-2 years of help desk or related IT experience.

· Working knowledge of Windows 10/11, Microsoft 365 (Outlook, Office suite, Teams, SharePoint, OneDrive), Edge/Chrome, mobile devices, and basic networking.

· Strong customer service instincts and communication skills.

· Excellent organization and the ability to juggle multiple tickets and priorities.

· A self-starter mentality-comfortable working independently and eager to learn the business from the ground up.

· Reliable transportation for weekly visits to our Belleville, IL office.

Nice to Have

· Familiarity with support ticketing systems.

· A+ or Network+ certification, or working toward one.

· Interest in healthcare IT and HIPAA and other regulatory environments.

Advancement Opportunities

Advancement opportunities are readily available as you grow your technical skills and experience within Precision Practice Management.

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Precision Practice Management is growing rapidly across the Midwest and the U.S. We attribute that growth to exceptional revenue cycle management services for hospital and private physician practice clients, backed by deep expertise in the leading EHR and practice management systems and the coding and billing practices of more than 40 medical specialties.

We invest heavily in our people-ongoing training, robust tools, and support from every level of the company, including executive leadership-because our clients’ success depends on a team of highly skilled professionals.