IT Support Team Leader

We are seeking a highly skilled and motivated IT Support Team Leader to oversee and coordinate our IT support operations. The successful candidate will be responsible for managing a team of IT professionals, ensuring the smooth operation of network infrastructure, server management, and information security protocols. This role offers an excellent opportunity to lead technical projects, implement innovative solutions, and contribute to organisational IT excellence. The ideal applicant will possess strong leadership qualities, extensive technical expertise, and exceptional organisational skills to drive team performance and service quality., * Manage and lead the ICT Support Team, ensuring team members maintain high performance in managing customer IT systems.

• Serve as the primary contact for customer management, interaction, and issue resolution.
• Demonstrate self-discipline, punctuality, and excellent written and verbal communication skills.
• Liaise with customers, key stakeholders, and end-users, ensuring the ICT Support Team resolves technical issues efficiently.
• Act as the deputy for ICT Team management during absences.
• Oversee the continuous professional development of the ICT Team, ensuring they remain up to date on the latest software and technologies.
• Assist in the overall management of ICT services, supporting all related aspects.
• Prepare and present Managed Service - Advanced Service Reports (ASR).
• Conduct customer meetings, managing monthly/quarterly ASR reviews with customers., * 21 days of paid holidays + bank holidays per working year.
• Opportunities for salary increases based on performance.
• pension plan if opted in.
• Support for certification programs relevant to company needs.
• Access training programs with OEM Partners such as Dell, Cisco Meraki, Microsoft, and SOC teams.
• Company events
• Free parking On-site parking

Schedule:

• 8-hour shift
• 30 minutes break in the shift
• Day or Night shift
• Monday to Friday

This role is ideal for a proactive leader with a comprehensive technical background who thrives in a fast-paced environment while maintaining organisational efficiency through exceptional management skills.

• Proficient in Windows Server administration (2016 and above), managing domain users, groups, and permissions.
• Proficient in Azure IaaS, managing AADS and Entra, MDM, groups, and permissions.
• Advanced desktop support skills, including hardware/software troubleshooting, printer installation, and remote assistance.
• Strong experience with disk management, partitioning, and user profile backup/restore (Outlook, OneDrive, DFS).
• Excellent understanding of networking concepts (Layer-2 & Layer-3 switches, routers, DNS, DHCP, VLANs, and IPSec VPN).
• Familiarity with virtualization technologies (Hyper-V)
• Knowledgeable in Office 365 administration and SharePoint Online.
• Experience with ticketing portals and cybersecurity essentials.
• Competency in managing Remote Desktop Services (RDS).
• Experience in asset management and inventory control, ensuring IT assets and configurations are up to date.
• Involvement in patch management activities, including testing, deployment, and validation of software updates and patches., * Minimum 2+ years of experience in IT support or a similar role.
• Must be AZ900 certified (Certification valid for at least 6-12 months at the date of joining).

Pulled from the full job description

• Pay rise
• Annual leave
• Free parking
• Company pension
• Company events
• On-site parking