Infrastructure & Cloud Support Technician

We are looking for a passionate and dynamic Infrastructure & Cloud Support Technician to join our team in London . In this role, you will be responsible for providing advanced technical expertise across the company’s cloud, network, and infrastructure environments. The role involves maintaining and supporting Microsoft 365, Azure, Intune, and network systems to ensure reliable, secure, and efficient IT operations across all offices and remote locations . You will work as part of a collaborative, international team , creating memories that last a lifetime for our clients and their customers., As an Infrastructure & Cloud Support Technician at Tour Partner Group, your key responsibilities will include:

Cloud & Infrastructure Management

• Administer and support Microsoft Azure services including identity, access, groups, policies, and resource configurations.
• Manage and troubleshoot Microsoft 365 environments (Exchange, SharePoint, Teams, and OneDrive).
• Configure and maintain Intune (Endpoint Manager) for policy management, device compliance, and application deployment.
• Support the implementation of new cloud or hybrid solutions and contribute to continuous improvement of infrastructure systems.
• Monitor Azure and on-premises infrastructure health, proactively identifying and resolving issues before they impact users or operations.

Advanced Technical Support

• Serve as the escalation point for complex incidents from the Endpoint & User Support Technicians.
• Troubleshoot advanced issues involving Azure, Intune, authentication, VPN connectivity, and system integrations.
• Coordinate with third-party vendors or Microsoft support to resolve high-impact or specialized technical issues.
• Conduct root cause analysis and implement permanent solutions to recurring technical problems.

Network & Systems Administration

• Manage and maintain office network infrastructure including LAN/WAN, VPN, switches, firewalls, and wireless access points.
• Perform regular network performance checks, firmware updates, and configuration management to ensure stable connectivity across all locations.
• Support local server environments where applicable, including patching, updates, and system configuration.
• Assist with office relocations or new site setups, ensuring network and infrastructure readiness.
• Travel to other company offices as required to deliver on-site infrastructure support and maintenance.

Monitoring, Maintenance & Documentation

• Monitor cloud, network, and system performance using infrastructure monitoring tools and respond promptly to alerts.
• Execute scheduled maintenance activities, backups, and patch management to maintain system integrity and uptime.
• Maintain accurate documentation for network and cloud configurations, standard operating procedures, and architecture diagrams.
• Contribute to the IT knowledge base with technical guides, troubleshooting steps, and system documentation to ensure consistency across the team.

Collaboration & Escalation

• Collaborate with the Endpoint & User Support Technicians to resolve escalated incidents and ensure end-to-end issue management.
• Partner with the IT Security Analyst to maintain system security, enforce compliance policies, and support vulnerability remediation.
• Work closely with the Application & Data team on integrations, user access dependencies, and infrastructure support for business applications.
• Liaise with the Head of IT Infrastructure & Cloud Services to align technical operations with strategic IT objectives.
• Share knowledge, mentor team members, and contribute to documentation that promotes cross-team efficiency and collaboration., At Tour Partner Group, we believe in rewarding our team members. By joining us, you will enjoy:
• A dynamic and international work environment , collaborating with colleagues from over 20 nationalities .
• Familiarisation trips to enhance your first-hand knowledge of our destinations.
• A holiday increase with years of service, up to 25 days .
• A contribution towards gym membership to promote well-being.
• An extra day off on your birthday , because celebrating is important!
• One volunteering day per year to support a cause you’re passionate about.
• Annual social events to celebrate our shared successes.
• TPG Travel Club discounts to explore our destinations in your free time.
• The opportunity to become a Value Champion , earning a Discover-Our-Destination reward for an exciting explorer getaway.
• A structured development programme with on-the-job training , ensuring you reach your full potential.
• A collaborative and supportive team culture where every member is valued.
• Opportunities for career progression , moving into new roles within the company., * Partnership - We collaborate as a team to succeed and hold our colleagues and business partners in high esteem.
• Inspiration - We inspire confidence in others through our knowledge and expertise. We seek and embrace change.
• Respect - We are open to new ideas, cultures, and experiences. We value honesty and transparency.
• Passion - We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference.

• Proven experience in a 2nd line or infrastructure support role within a Microsoft 365 and Azure environment
• Strong technical understanding of Microsoft Azure (identity, access, resources), M365 Administration (Exchange, SharePoint, Teams), Intune/Endpoint Manager (policies, compliance, deployments), Networking (VPN, DNS, DHCP, routing, switching)
• Experience managing and troubleshooting Windows operating systems and devices
• Working knowledge of PowerShell for automation or administration tasks
• Strong analytical, problem-solving, and documentation skills
• Proactive, able to work on your own initiative and collaboratively in a team environment, self-motivated with a professional and positive approach, reliable and flexible, attention to detail, accuracy, and consistency in conducting your work with excellent problem-solving skills and customer service mindset
• Share knowledge, mentor team members, and contribute to documentation that promotes cross-team efficiency and collaboration