IT Support Specialist / End User Support Specialist

Full-Time, Monday - Friday 8:00am-4:30pm, in person, in Brookfield, WI with travel to other WI locations as needed, · Provide end-user support in diagnosing and resolving hardware, software, internet, and any other IT related issues

· Build, install, configure, and maintain all hardware including PCs, printers, plotters, network devices, ipads, etc.

· Install, configure, and maintain all software programs including Microsoft Office 365, various civil engineering programs (AutoCAD, Civil3D, Microstation, AutoDesk) and various other programs (Bluebeam, ESET, Teams, Veeam, Sharepoint, OneDrive, Entra, Multifactor Authentication, etc.)

· Maintain an organized and tracked asset inventory of all IT equipment from purchase to retirement

· Manage corporate IT security and ensure best practices are being followed

· Create documentation and user guides and provide training to end-users as needed

· Travel to other DAAR offices as necessary to provide support and resolve IT related issues

· Manual setup, shipping, and/or moving of various computer and office equipment

· Communicate with clarity to end users, management and related vendors

· Additional projects as assigned

· Degree in Information Technology or related field

· 3+ years of experience in a similar IT Support role

· Proven experience managing a variety of hardware and software, specifically MS Office 365

· Ability to diagnose and resolve IT technical problems in a timely and efficient manner with minimal additional training

· Self-starter that can work independently, multi-task, and balance and prioritize tasks

· Strong communication skills in both written and verbal form with the ability to explain technical concepts to end-users

· Strong technical and problem-solving skills

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, · Paid Time Off and Paid Holidays

· Medical, Dental, and Vision Insurance with Employer Funded Health Savings Account

· Company Paid Short Term Disability Insurance

· Voluntary Benefits including Employee, Spouse, and Child Life Insurance and Long-Term Disability insurance, and Dependent Care Flexible Spending Account

· 401k with company match

· Employee Stock Ownership Plan

This firm is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer committed to maintaining a nondiscriminatory, diverse work environment. Qualified females, members of ethnic and racial minority groups, persons with disabilities and veterans are strongly encouraged to apply.

Relocation assistance not offered. Visa sponsorship not offered.

Pay: $65,000.00 - $80,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

DAAR Engineering, Inc. is an award-winning Wisconsin based civil engineering and construction management firm comprised of experienced engineers, technicians, and project managers specializing in both public and private sector improvement projects. We currently have approximately 120 employees, and five office locations within Wisconsin.