Bulletin 1889 Long Term Substitute IT Technician I

ESSENTIAL DUTIES & PERFORMANCE RESPONSIBILITIES: This position provides Tier 1 technical support for hardware, software, networking, and classroom technology issues throughout Braintree Public Schools. The IT Technician I serves as a frontline support resource for staff and students by responding to helpdesk requests, troubleshooting technical issues, supporting classroom instruction, and assisting with district-wide technology deployments and initiatives. The successful candidate will demonstrate strong problem-solving abilities, professionalism, and customer service while supporting an environment focused on high-quality teaching and learning. This position is based within the Technology Department and may provide support across all district buildings as assigned.

Responsibilities include:

1. Respond to and resolve Tier 1 helpdesk tickets submitted by District staff and students in a timely and professional manner.
2. Provide support at the Technology Help Desk at South Middle School and other locations as assigned.
3. Troubleshoot and resolve hardware, software, operating system, printing, login, and connectivity issues for staff and student devices.
4. Support Chromebooks, Windows desktops/laptops, Google Workspace applications, printers, copiers, and classroom instructional technology.
5. Provide technical support for projectors, interactive displays, speakers, document cameras, and other classroom A/V equipment.
6. Perform basic troubleshooting of networking issues including TCP/IP, DNS, DHCP, and wireless connectivity.
7. Provide on-site, remote, phone, and email support throughout the District depending on operational needs and issue severity.
8. Assist with device setup, imaging, deployment, inventory tracking, maintenance, repairs, and lifecycle replacement projects.
9. Assist with account management and maintenance within Active Directory, Google Admin Console, and other district technology systems.
10. Maintain accurate documentation and updates within the District’s helpdesk ticketing system to ensure responsive communication and task completion.
11. Assist with technology inventory management and asset tracking.
12. Work collaboratively with Technology Department staff on district technology initiatives, cybersecurity practices, and operational projects.
13. Support district technology standards, procedures, cybersecurity expectations, and acceptable use policies.
14. Maintain a clean, safe, and organized work environment and professional appearance.
15. Participate in occasional evening or summer technology support activities as needed.
16. Perform additional duties and responsibilities as assigned by the Director of Technology.

1. CompTIA A+, Google Workspace, or equivalent certification preferred.
2. Associate’s degree in Computer Science, Information Technology, or a related field preferred, or a minimum of two years of experience in a technical support position, preferably in a school setting. Other combinations of applicable education, training, and experience may be considered.
3. Experience supporting Chromebooks, Windows laptops/desktops, printers, and classroom instructional technology.
4. Basic knowledge of network infrastructure, TCP/IP networking, DNS, DHCP, and hardware/software troubleshooting.
5. Experience with Google Workspace for Education, Active Directory, Mobile Device Management (MDM) systems, and helpdesk ticketing systems preferred.
6. Audio/visual experience with projectors, interactive displays, speakers, document cameras, and classroom presentation systems is desirable.
7. Excellent communication and customer service skills with the ability to work collaboratively with staff, students, administrators, and families.
8. Ability to clearly explain technical concepts and solutions in a professional and user-friendly manner.
9. Self-motivated, organized, and capable of working independently and collaboratively within a team environment.
10. Ability to move computers, peripherals, network hardware, and other technology equipment throughout District buildings.
11. Willingness to stay current with emerging technologies, cybersecurity practices, and educational technology trends.
12. Valid driver’s license and reliable transportation required.
13. Ability to lift and move equipment up to 25 pounds without assistance.
14. Candidates holding Massachusetts Teacher Licensure in Digital Literacy/Computer Science (DLCS) or Instructional Technology (IT) may be given special consideration.
15. Candidates with an Electrician D License or higher may be given special consideration.

TERMS OF EMPLOYMENT: LongTerm Substitute Position Eight (8) weeks of coverage, anticipated to begin the first week of December 2026. Hours: Approximately 7:30 a.m. to 3:30 p.m., Monday through Friday.

SALARY: $135 per day

EVALUATION: Performance will be evaluated by the Director of Technology or designee in accordance with District policy and the responsibilities outlined in this job description.