Desktop Technician

The Melrose Technology Department manages the network and computers within the Melrose Public

Schools. The Desktop Technician provides technical support services in wired, wireless, and cloud-

based environments, assisting students, staff, and administrators. The role requires both

independent and collaborative work to maintain and troubleshoot hardware, software, and, This position assists school staff with technical support of laptop and desktop computers, * Support software such as Google Workspace for Education, MS Office, and district-approved

applications.

• Repair Chromebooks/laptops/desktops/printers and other hardware as needed.

• Install software, PCs, printers, Chromebooks, VoIP phones, projectors/interactive panels, and

other peripherals.

• Install and support wireless technologies.

• Perform hardware and software upgrades as necessary.

• Image hard drives for rapid deployment locally or over the network.

• Analyze, troubleshoot, and resolve hardware and software issues.

• Prioritize tasks using a Help Desk ticketing system.

• Communicate with building staff about repair progress and updates.

• Document all repairs and end-user requests.

• Support building staff with troubleshooting, technology maintenance, and inventory updates.

• Work with vendors to resolve technical issues.

• Assist in troubleshooting network issues and maintaining connectivity.

• Support and maintain VoIP telephone equipment and cabling.

• Maintain district-wide software and hardware inventories.

• Train end users and create documentation.

• Travel between district locations as required.

• Assist with department project-based work.

• Remain current with industry trends.

• Perform other duties as assigned.

Bachelor’s degree in Information Systems, Computer Science, or related field preferred.

EXPERIENCE PREFERRED:

• Certifications such as A+, ITIL, MCP preferred; Network+ a plus.

• Experience supporting Windows, ChromeOS, and basic LAN/WAN concepts.

• Experience with classroom technologies such as interactive whiteboards, projectors, and

printers.

ADDITIONAL REQUIREMENTS:

• Ability to maintain and troubleshoot hardware and software in a Windows networking

environment.

• Hands-on experience with Windows 10/11, LAN/WAN, and TCP/IP.

• Valid driver’s license and vehicle.

• Physical dexterity and visual acuity are needed for working with small parts.