HVAC Technical Support Specialist

• Perform a broad range of inside administrative and service support for both Customers and Gensco Team Members
• Provide inside technical support for equipment sold by Gensco by offering guidance on installation, service, and repair
• Provide technical training for our Customers and Gensco Team Members and communicate pertinent factory information as necessary

• Completion of a 2-year college degree in technical studies or equivalent work experience preferred
• 5 years of related work experience and excellent knowledge of HVAC industry preferred
• Demonstrated ability to manage details and meet deadlines with 100% accuracy in a multi-task environment
• Customer service-oriented approach, respond to requests with a sense of urgency
• Strong attention to detail, excellent time management and organizational skills
• Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately
• Strong presentation skills, excellent written and verbal communication skills
• Strong people skills, recognizes when to use formal or informal approach, not easily intimidated, ability to say “no” in a firm but polite manner
• Ability to use tact and diplomacy in sensitive situations
• Able to operate personal computer, calculator, other office machines and proficient in MS Office products (Word, Excel, PowerPoint)
• Able to work sitting or standing and to move freely throughout the facility
• Able to lift and carry equipment and supplies on a frequent basis
• Able to travel as required

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Employee assistance program, Comprehensive and competitive benefits package includes:
• Healthcare coverage of medical, dental and vision available first of the month following date of hire
• Discretionary Profit Sharing
• 401(k) Retirement Plan
• Annual Holidays: 6 Paid Holidays and 2 Paid Floating Holidays
• Paid Vacation (Full Time Team Member Accrual: First 12 Months - 40 hours, Year 1-5 - 80 hours)
• Tuition reimbursement for 2-year and 4-year degree programs
• Life Insurance, Voluntary Supplemental Life Insurance
• Long-Term Disability, Voluntary Short-Term Disability
• Employee Assistance Program

Shift: Day Shift Req Benefits: Comprehensive and competitive benefits package includes:

• Healthcare coverage of medical, dental and vision available first of the month following date of hire
• Discretionary Profit Sharing
• 401(k) Retirement Plan
• Annual Holidays: 6 Paid Holidays and 2 Paid Floating Holidays
• Paid Vacation (Full Time Team Member Accrual: First 12 Months - 40 hours, Year 1-5 - 80 hours)
• Tuition reimbursement for 2-year and 4-year degree programs
• Life Insurance, Voluntary Supplemental Life Insurance
• Long-Term Disability, Voluntary Short-Term Disability
• Employee Assistance Program

Compensation: $32.00-$41.00 hourly Additional Details :

Gensco, Inc. is a successful HVAC wholesale distributor and manufacturer doing business in the Pacific Northwest for over 75 years. We pride ourselves on delivering outstanding service and value to our customers and providing opportunity and job satisfaction for our 1,000+ Team Members throughout Washington, Oregon, Montana, Idaho, and Alaska.

Our Mission: Provide all of our customers with quality products and services the first time, every time, and to provide all Team Members opportunity and job satisfaction. Monday-Friday, 8:30am-5:00pm