IT Administrator

We are looking for a motivated and enthusiastic IT Administrator to join our growing IT team. After training you will be the first point of contact for IT support, providing friendly, efficient on-site and remote assistance to colleagues across the business. Working closely with the IT Helpdesk Technician and reporting to the IT Operations Manager, you’ll gain exposure to a wide range of technologies while developing valuable technical and customer service skills., * Act as the main point of contact for the IT Helpdesk

• Provide first-line IT support on-site, by phone, and remotely
• Create and manage user accounts, including VPN access
• Carry out monthly server checks and log any issues
• Monitor backups and raise tickets for any failed backups
• Support IT asset audits and ensure records are accurate
• Maintain stock control of IT equipment, logging returned devices
• Set up equipment for new starters and manage leaver processes
• Keep all IT documentation up to date and create new procedures where required
• Assist with hardware deployments and asset management
• Follow setup guides and contribute to standard operating procedures

Do you have experience in Windows?, * Basic experience of helpdesk support in an office environment (beneficial but not essential)

• Confidence in supporting Windows 10 & 11
• Familiarity with PC and Mac hardware troubleshooting
• Competent in Microsoft Office and supporting end users
• Ability to follow setup guides and technical instructions
• Strong communication skills with a customer-focused approach
• HNC in a relevant subject or 1 years’ experience in a similar role is desirable but not essential