Restaurant Technology Support Technician (Entry Level)

Looking to Start a Career in Technology? Love Restaurants? This Could Be the Opportunity You’ve Been Looking For.

Have you worked in restaurants and found yourself to be the person everyone called when the POS system stopped working?

Did you recently complete school in Information Technology, Computer Support, or Networking and want a career where you’ll gain real-world, hands-on experience?

If you’re dependable, enjoy solving problems, and love helping people, we’d love to meet you.

Restaurant managers, assistant managers, shift leaders, servers, bartenders, hospitality professionals, and recent IT or networking graduates are encouraged to apply.

About Cervion Systems

For over 30 years, Cervion Systems has been a trusted Restaurant Technology Solutions Provider serving restaurants from our offices in Phoenix, AZ, Orangeburg, NY, Wayne, PA, and Plantation, FL.

We help restaurants succeed by providing:

• Restaurant Point of Sale (POS) Systems
• Payment Processing Solutions
• Networking & Infrastructure
• Hardware Installation
• Employee Training
• White Glove Customer Service
• Local On-Site Technical Support

At Cervion, we pride ourselves on four things:

• A great reputation built over 30+ years
• Exceptional white-glove customer service
• Local support from local technicians
• Helping restaurants operate more efficiently with dependable technology

Our customers know us by name because we answer the phone, show up when they need us, and stand behind what we sell.

About the Position

This is an excellent opportunity for someone looking to begin or grow a career in technology.

You do not need previous Restaurant POS experience-we’ll teach you.

Our training is designed to get you working with customers quickly. Most new technicians begin handling customer support and service calls independently within their first few weeks while continuing to build their technical knowledge alongside our experienced team.

This position combines both Help Desk Support and Field Service. You’ll assist customers over the phone, remotely access their systems, and travel throughout the Phoenix area to install equipment, troubleshoot issues, and train restaurant staff.

No two days are exactly alike, making this an ideal role for someone who enjoys variety, problem-solving, and working directly with customers.

What You’ll Do

Your responsibilities may include:

• Provide friendly, professional phone-based technical support
• Troubleshoot Restaurant POS software and hardware
• Install and configure POS systems
• Install printers, terminals, kitchen printers, handheld devices, and networking equipment
• Diagnose basic networking issues
• Travel to customer locations throughout the Phoenix area
• Train restaurant employees on system operation
• Prepare new systems for installation
• Repair or replace hardware components
• Work closely with teammates to resolve customer issues quickly and professionally

The ideal candidate is someone who:

• Enjoys working with technology
• Has outstanding customer service skills
• Communicates professionally and confidently
• Is dependable and punctual
• Learns quickly
• Enjoys solving problems
• Works well independently and as part of a team
• Stays calm under pressure
• Takes pride in helping customers succeed
• Wants to build a long-term career with a stable company

Preferred Qualifications

Experience in any of the following is a plus:

• Restaurant or hospitality experience
• Restaurant management experience
• Information Technology coursework or degree
• Networking coursework or certifications
• Computer repair or troubleshooting
• Windows operating systems
• Help Desk or Technical Support
• Point of Sale systems
• Customer service

If you’re technically inclined, enjoy helping people, and are eager to learn, we’d like to hear from you-even if you don’t meet every qualification listed above., * Tech Support: 1 year (Preferred)

• Restaurant Operations: 1 year (Preferred)

Work Location: Hybrid remote in Phoenix, AZ 85040

Pulled from the full job description

• Mileage reimbursement
• Paid training
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Monday through Friday
• 8:45 AM - 5:30 PM

Because we support restaurants, flexibility is important. While your typical schedule is Monday through Friday, there will occasionally be times when a customer issue requires you to stay beyond your scheduled hours. Whether you’re helping resolve a critical system issue or finishing a support call, our priority is making sure our customers are taken care of.

Additional expectations include:

• Occasional overtime as needed to resolve customer issues or complete service calls
• Occasional evening and weekend work for installations or customer needs
• Participation in a shared after-hours on-call rotation for emergency customer support

Reliable transportation is required for travel to customer locations. Mileage reimbursement is provided for business travel.

Compensation

First-Year Expected Earnings: $42,000-$48,000

This is an entry-level position designed for someone looking to build a long-term career in restaurant technology.

While you’ll begin working with customers after just a few weeks of training, becoming an expert in restaurant technology takes experience. As your technical knowledge, product expertise, and responsibilities grow, so do your opportunities for advancement and increased compensation., * Competitive Salary

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Paid Time Off
• Mileage Reimbursement
• Paid Training
• Career Growth Opportunities

Why Join Cervion?

At Cervion Systems, you’ll become part of a company that has spent more than 30 years building a reputation for exceptional customer service and technical excellence.

Our customers rely on us every day to keep their restaurants running. We take that responsibility seriously and are looking for team members who share our commitment to delivering outstanding service.

If you’re looking for a career-not just another job-and want to work with a company that values integrity, teamwork, customer service, and continuous learning, we’d love to hear from you.

Apply today and start your career with Cervion Systems.

Job Type: Full-time

Pay: $42,000.00 - $48,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you comfortable with working some nights and weekends?