IT Coordinator

IT Operations Coordination - 50%

· Assist with creating efficiencies in IT operation processes.

· Performing administrative tasks that are key to delivery of IT initiatives and services such as

o Asset Management.

o Quarterly User account audit

o Procurement

o Other tasks as assigned.

· Assist with IT projects as needed.

Salesforce Associate-50% of responsibilities - may increase as the organization grows.

· Provide technical support to users via phone, email, and chat.

· Perform simple Salesforce administrative tasks such as

o Create and maintain user accounts.

o Create user profiles and permission sets.

o Create reports, forms, queries for users.

· Troubleshoot and resolve user issues related to Salesforce CRM

· Document and escalate complex issues to the appropriate team.

· Maintain and update knowledge base articles and user guides.

· Train new users on Salesforce CRM

· Participate in Salesforce CRM upgrades and migrations.

· Stay up to date on the latest Salesforce CRM features and functionality.

· Excellent communication skills

· Ability to work independently and as part of a team.

· Ability to multitask and prioritize.

· Great attention to detail.

· Proficiency in Microsoft Office

· Intermediate skill level in Excel (formulas, lookup tables, etc.)

· Excellent communication and problem-solving skills

· Strong organizational and time management skills.

· A proven knowledge of database principles; familiarity with Salesforce is a plus.

· High school diploma or equivalent.

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance