Technical Support Specialist

You’ll play a hands-on role in product testing, validation, deployments, and continuous improvement efforts while serving as a trusted technical resource for our customers. If you enjoy solving complex problems, learning new technologies, experimenting with AI-powered tools, and making a measurable impact on both customers and products, you’ll thrive in this role. At BrightVine, the best ideas can come from anywhere, and our support team plays a critical role in helping shape what we build next.

• Strong customer service and communication skills
• Experience supporting software applications in a client-facing environment
• Ability to diagnose software issues, analyze logs, and troubleshoot technical problems
• Familiarity with C#, ASP.NET, SQL, Git, GitHub, and Anthropic/Claude
• Experience with Microsoft Power Apps, Dataverse, and related Microsoft technologies
• Experience with Blackbaud CRM, Raiser’s Edge NXT, or nonprofit technology platforms

• Strong analytical and problem-solving skills Self-starter with a passion for learning and growth.

• Team player with the ability to thrive in a collaborative, fast-paced environment.
• Experience providing technical support in a client-facing role.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, Work that matters. Utilize your expertise-technical, strategic, or both-in a results-driven environment. Our team implements systems for exceptional organizations, such as St. Jude Children’s Research Hospital, the Virginia Tech Foundation, Habitat for Humanity, Unicef, and more, so that they can stay focused on their missions. We value professionals who show up, tackle the task at hand, and deliver solid work. If you value meaningful work, you’ll feel right at home with us. Join us and support causes that make a real difference. Benefits of working at BrightVine: Work at Home Bonuses Paid Time Off Paid Holidays IRA Matching Health Allowance Vision Insurance Dental Insurance All positions are remote, and full-time employees must live in SC, NC, FL, GA, WI, OH, MA, CT, VA, TX, or Ontario, Canada. Contractors may work in other US or Canadian locations. Competitive pay and benefits (health benefits allowance, dental, vision, holidays, PTO, and retirement match) Remote environment Chance to support nonprofits making a global impact.

At BrightVine, support is more than answering tickets. It’s about helping nonprofit organizations succeed while influencing the future of the products they rely on every day. As a Technical Customer Support & Product Support Specialist, you’ll investigate technical issues, troubleshoot integrations and data challenges, support customers around the globe, and partner closely with our Product, Engineering, and Delivery teams to improve the BrightVine experience.