Ticketing Assistant

We are seeking an experienced Ticketing Assistant to join our dedicated, friendly Ticketing Team to provide first class service to our customers though telephone, face to face and e-mail interactions.

The role will be offered based on an annualised hours contracts of 1040 hours per year - an average of 20 hours per week (4-5 shifts on average) - this will include evenings, and weekends.

Your main responsibilities will be:

• Assist in the areas of inbound and outbound sales activity and enquiries through all sales channels. This includes in person at our Box Offices at Mayflower Theare and Mayflower Studios, over the phone and through email
• Ensure a good knowledge and promotion of Mayflower programme, services and events
• Advise appropriately on the Theatre and the Studio’s accessibility in relation to the customer requirements and offer any available discounting or assistance
• Assist with the upkeep and accuracy of patron data in accordance with the Data Protection Act
• Proficient accurate use of the ticketing system, Tessitura
• Ensure knowledge and compliance of the general terms and conditions of sale
• Be proactive and knowledgeable in the support of Mayflower charitable efforts and aims
• Efficient communication of any relevant information to support the operation and other departments
• Be aware of and follow Mayflower Health and Safety and security procedures
• Assist with general office duties and ensuring the offices are kept tidy
• Perform any reasonable duties as assigned by Head of Sales and Marketing, Ticketing Manager, Deputy Ticketing Manager and Ticketing Team Leaders., We understand that some candidates may choose to use AI tools to assist with their application. If you do, we kindly encourage you to keep the following in mind:
• Let your personality shine through: AI-generated responses can sometimes feel generic or impersonal. Your application is a chance to showcase your unique experiences, skills, and enthusiasm-make sure your voice comes through clearly.
• Show your genuine interest: A personal touch can make a big difference. Applications that reflect your own words and motivations often stand out more and help us get to know you better.
• Be accurate and honest: It’s important that all information you provide is truthful and genuinely reflects your background and experience.
• Prepare for the next steps: If your application relies heavily on AI, it may be harder to speak confidently about your experiences during interviews. We want you to feel prepared and authentic throughout the process.

Do you have experience in Microsoft Office?, * Have experience of dealing with indirect communication with customers on the telephone

• Have experience of dealing with indirect communication with customers on the email
• Confident in occasional direct customer service
• Have experience of using the Microsoft Suite
• Have excellent written and verbal communication skills