IT Assistant

Laurel Bank Surgery is looking for a practical and people-focused IT Assistant to provide day to day technical support across our three GP practice sites. You will be the first point of contact for IT issues, helping staff with systems, equipment and digital workflows. The role supports our move toward modern digital care including ambient AI, neighbourhood digital tools and ICB led programmes., You will work closely with the Operations Lead to keep our digital environment secure, efficient and well supported.

Your responsibilities will include:

IT Support and Troubleshooting Providing first line support for staff across all sites

Using remote access tools to diagnose and resolve issues

Managing the internal IT request log and escalating issues when needed Liaising with external IT service desks including ICB, system suppliers and telecoms providers

Setting up user accounts, email profiles and access permissions

Supporting EMIS, MS Office, AccuRx, Docman and other clinical and administrative systems Installing, configuring and testing new equipment

Keeping workstations tidy and equipment in good working order

Systems and Infrastructure

Carrying out routine system checks

Supporting updates, upgrades and basic maintenance

Monitoring backup processes and ensuring secure data storage

Maintaining the IT asset register

Supporting telephony systems including handset resets

Acting as administrator for practice email management

Starters and Leavers

Preparing equipment and access for new starters

Managing offboarding including account removal, equipment recovery and audit trails

Smartcard and RA Support

Acting as delegated RA support for Smartcard tasks

Supporting the Operations Lead with RA Supervisor and Sponsor duties

Liaising with Registration Authority and ICB digital teams

Data, Searches and Audit

Running simple EMIS searches

Supporting mail merges and digital communications

Digital Transformation

Supporting rollout of new digital tools and NHS or ICB initiatives

Testing new systems and gathering staff feedback

Helping identify workflow improvements

Supporting MS Teams and internal communication tools

Contributing to digital innovation including ambient AI, neighbourhood digital systems and AI supported triage tools

Training and Staff Support

Providing patient and friendly support to staff with varying digital confidence

Helping create user guides and training materials

Delivering short training sessions or one to one support Website and

Communications

Assisting with website updates

Supporting social media activity

Ensuring website content meets NHS and GP benchmarking standards

Documentation and Business Continuity

Maintaining accurate IT documentation

Updating TeamNet Logging changes, fixes and installations

Do you have experience in Technical support?

Pulled from the full job description

• Company pension
• On-site parking