System Administrator

• Develop an understanding and use of system management tools, utilizing Jamf, Apple Business Manager, Workspace One, Google Workspace, Nexthink, Device Automation, Enterprise Connect and additional technologies.

• Develop an understanding of the infrastructure systems that support the environment, Active Directory, Network infrastructure etc.

• Assist with the administering of systems used to support the end user devices

• Assist with the planning and testing the required configuration profiles to configure the devices as needed.

• Assist with troubleshooting hardware, software and associated peripherals throughout the enterprise.

• Assist with proactively identifying any ongoing device issues, observing reoccurring incident trends.

• Assist with the coordination of device operating system upgrades, ensuring notifications are sent out about scheduled downtime required to complete the upgrades

• Assist with the testing of system and application updates for device deployments leveraging service automation tools.

• Providing direct, over the phone or remote troubleshooting of end user devices and coordinate with local technical staff as appropriate to resolve issues in a timely fashion.

• Use diagnostic tools to troubleshoot problems associated with the infrastructure, workstation hardware or software and applications, leveraging tools capabilities and methodologies to resolve problems.

• Attend and collaborate in meeting with vendors and client as required

• Required to travel to the various facilities within the five boroughs to provide onsite support to resolve escalated issues.

• Where and when restoration activities are beyond the scope, escalate within the End User Innovations team to have the issue resolved

• Follow through to ensure that escalated items are resolved.

• Performs walkthroughs of the facilities to validate and physically verify the location of supported equipment

• Responsible for ensuring that documentation is completed for installation process and procedures and that it s disseminated to the required support staff.

• Performs general preventative and remedial maintenance tasks on servers, end user devices and any other authorized peripheral equipment.

• Performs work in compliance within specified warranty requirements and returns defective equipment/parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory

• Accurately and promptly record incidents and service request ticket work logs and service restoration activities in the incident management system with the date, time and restoration activities summaries

• Maintains, follows and consistently demonstrates a general knowledge of client guidelines, processes, practices and procedures

• Preparing and willing to do any other reasonable and lawful instruction and task on time and correctly

• Managing time efficiently, effectively, set priorities appropriately, schedule calls, able to maintain professional demeanor under stress and operates within the standard operating procedures

• Setting up new users and giving them access to the intranet

• Managing and maintaining the file servers

• Operating the firewall for the organization

• Monitoring the internet connection for security risks

• Employing the latest security protocols

• Monitoring the local area network (LAN) for threats or errors Educational Level:

• A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and

• Five (5) years of progressive, responsible experience in the field of data processing, computer systems, and applications.

• Operations Specialty requires supervisory experience (5 years).

• Network Services requires a telecommunications background and experience.

• Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or

• A satisfactory equivalent combination of training, education, and experience.

Years of Experience:

• Five (5) years of progressive, responsible experience in the field of data processing, computer systems, and applications.

• Operations Specialty requires supervisory experience (5 years).