Conversational AI Chat Bot Developer, Cognigy

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The AI Developer is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for individuals skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Omilia and Cognigy software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.

What You’ll Be Doing

• Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects.
• Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript.
• Code and test projects.
• Deliver high-quality software on time.
• Attend meetings and training as required.
• Perform system analysis and project management duties for the successful completion of a project.
• Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
• Exercises wide latitude in determining objectives and approaches to engagements.
• Mitigating and resolving code errors for development and future concepts.

• 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.
• 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems.
• 5+ years JavaScript experience.
• Experience with products such as DialogFlow, Kore.ai, Cognigy, Amazon Lex or Omilia.
• Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.
• Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have
• Team Player and the ability to mentor team members
• Desire to work in a fast-paced environment.