NICE CXone Cognigy Agentic AI Developer

Stanley David and Associates

United States

6 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

JavaScript (Programming Language) Application Programming Interfaces (APIs) Artificial Intelligence Business Logic Microsoft Azure Continuous Integration DevOps Middleware JSON Python (Programming Language) Node.Js Performance Tuning

+14 more

Salesforce.Com Systems Integration Extensible Markup Language (XML) Enterprise Software Applications Chatbots Large Language Models Git AI Platforms Virtual Agents Restful APIs Webhooks GPT Natural Language Understanding Servicenow

Job description

Design, develop, and customize Cognigy.AI and NICE CXone Agentic AI conversational solutions.
Build and maintain flows, intents, entities, context management, business logic, and dialogue orchestration.
Develop AI-powered virtual agents for voice and digital customer interaction channels.
Integrate Cognigy.AI with NICE CXone, Salesforce Agent Voice, ServiceNow, CRM, knowledge bases, and enterprise systems.
Configure Agent Assist, Knowledge AI, virtual agents, and AI-powered customer journeys.
Develop API/middleware components.
Support testing, troubleshooting, tuning, deployment, and production support.
Work with architects.

Requirements

Minimum 3 years of experience in Conversational AI, Virtual Agent, Chatbot, Bot Development, or Contact Center AI platforms.
Hands-on experience with Cognigy.AI and NICE CXone / NICE Mpower Agentic AI solutions.
Strong understanding of NLP, NLU, intent/entity design, dialogue management, and conversational design.
Experience with voice bot / chatbot design for customer service and contact center workflows.
Proficiency in JavaScript, Node.js, Python, REST APIs, webhooks, JSON and XML.
Exposure to GenAI / LLM platforms such as Azure OpenAI, OpenAI GPT, or Vertex AI.
Cognigy.AI Platform.
NICE CXone / NICE Mpower / Agentic AI.
NICE CXone Studio, Digital Experience, Agent Assist, Knowledge AI.
REST APIs, Webhooks, JSON, XML.
JavaScript, Node.js, Python.
Salesforce Agent Voice, ServiceNow, CRM integrations.
Azure OpenAI / OpenAI GPT / GenAI / LLM platforms.
Git, DevOps, CI/CD tools.