1st Line Support Analyst

As a First Line Support Analyst, you will be working with our team to deliver IT Services to one of our clients, providing excellent customer service by resolving their queries in a professional manner. This includes:

• Owning, updating and progressing tickets to help smoothly resolve any issues.
• Being professional, positive and friendly when communicating with all colleagues and clients.
• Taking an active role in personal development to improve work experience.
• Escalating complex problems and making users aware of their impact.

• A friendly, personable and professional attitude.
• A basic knowledge of Microsoft 365 / Office 365
• Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
• Some understanding of virtualisation, networking and firewalls is desirable.

Job Type: Full-time

Pulled from the full job description

• Referral programme
• Employee discount
• Sick pay
• Free parking
• Additional leave
• Company pension
• Casual dress, * Additional leave
• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Sick pay

Work authorisation:

• United Kingdom (required)

Sharp UK is looking for a 1st Line Support Analyst to be based in the Manchester area at one of our client sites.