IT Support Specialist

CUBRC is seeking a skilled IT Support Specialist to join our team located in Buffalo, NY to provide support for the corporate hybrid IT environment, including cloud-based systems (Azure, AWS), on-premises infrastructure, and end-user support., * Provide support for end-user issues related to hardware, software, and network systems.

• Manage and support cloud-based platforms and services to include Microsoft Azure and AWS.
• Administer and maintain on-premises systems in a mixed Windows/Linux environment, including Active Directory, file servers, and various network devices.
• Monitor and troubleshoot issues across cloud and on-premises infrastructure, ensuring availability and performance.
• Support identity and access management across multiple environments and locations.
• Respond to and resolve technical support requests in a timely and professional manner.
• Assist with system upgrades, patches, and deployments across cloud and on-prem environments.
• Document processes, configurations, and issue resolutions.
• Collaborate with other IT team members and technical departments on infrastructure projects and initiatives.

The ideal candidate will have hands-on experience troubleshooting technical issues, managing cloud services in a Microsoft Azure Environment, and providing excellent support to all end users., * 3-7 years of experience in IT support, systems administration, or similar roles.

• Experience supporting cloud platforms (preferably Microsoft Azure GCC-High and/or AWS).
• Working knowledge of Windows Server, Active Directory, and basic networking (DNS, DHCP, VPN, firewalls).
• Familiarity with virtualization technologies (VMware) and storage systems.
• Experience with Microsoft 365 administration and user support.
• Proficiency in troubleshooting desktop and mobile operating systems (Windows, Linux).
• Experience working with IT ticketing systems.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Strong communication and customer service skills.

Preferred (Not Required):

• Experience with scripting or automation.
• Knowledge of security best practices in hybrid environments.

Work Environment:

• Full-time, on-site
• May require occasional after-hours or weekend support for critical systems and maintenance.
• May require occasional travel between corporate facilities

Pulled from the full job description Paid time off Vision insurance Dental insurance Life insurance Paid holidays, * 401(k) - No Waiting Period. 100% Vested on date of hire

• 3% company contribution in the first year of employment, company contribution increases over time. Employees are not required to contribute to the plan to receive CUBRC’s contribution.
• Health Insurance - No Waiting Period - competitive costs.
• Dental, Vision Insurance after 6 months - Employer paid benefit for employees and dependents.
• Life Insurance after 6 months - Employer paid benefit for the employee
• Generous paid time off, unlimited sick time and 9 paid holidays
• Free beverages and stocked beverage refrigerators for employees.