IT Systems Analyst

• Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
• Field and troubleshoot technical issues and escalate to appropriate team member or group for future resolution
• Install, modify, and repair computer hardware and software; build, set-up, and deploy computers and other company devices for users and new employees
• Reset credentials for email, computers, ERP systems, and other applications
• Assist users both on-site and via remote connections
• Contact and work with outside vendors for service as instructed by management
• Order and maintain supplies as needed for production and maintain on-hand inventory of supplies for assigned sites and report to management
• Report recurring/common issues to higher management during weekly meetings and identify outstanding issues
• Assist users’ technical needs for all business tasks including reporting, navigating websites/software and configuring business devices

• Strong organizational skills
• Continuous improvement and focus on skills
• Strong interpersonal skills
• Strong analytical skills; problem solver
• Ability to work closely in a team environment and manage independent projects, * Bachelor’s degree in computer science or equivalent related field (preferred) and/or equivalent work experience and IT certifications
• At least 1 year Windows Desktop experience, IT Support, or a similar role
• At least 1 year experience with Microsoft 365 administration or equivalent
• Experience working and supporting users via ticketing systems
• Advanced knowledge of Microsoft applications (Word, Excel, Visio, Teams, PowerPoint)
• Experience with network protocols, hardware, and troubleshooting techniques
• Experience with the following is a plus but not required: Connectwise Suite, ERP systems, Zebra hardware, and introductory IT certifications (Comp TIA A+, Microsoft Certified IT Professional, etc.), * Bending and lifting up to 40 pounds
• The ability to repetitively move on and off equipment
• Work in cold and wet cooler conditions for extended periods of time
• Stand or sit for long periods of time
• Travel as needed between FreshEdge companies

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Disability insurance
• Paid holidays, * Health & Welfare Benefits (Medical, Dental, Vision, Disability, and Voluntary Life)
• Paid Time Off
• Holidays
• 401(k) with Company Match
• Weekly Pay
• Career Advancement Opportunities