IT Support Analyst

Amtex Systems Inc

Montgomery, IL, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

5 years minimum

Working hours

Regular working hours

Job source

careerjet.com

Tech stack

Zebra (Programming Language) Microsoft Windows Active Directory Business Systems Data Transmissions Issue Tracking Systems Microsoft Office System Center Configuration Manager Networking Basics SAP (Applications) Service Pack TCP/IP

+8 more

Wi-Fi Technology Software Distribution Office365 Information Technology Epicor ERP Veeam Windows Client Vmware

Job description

Deliver front-line support for Windows endpoints, O365, Zebra printers/labels, RF scanners, and common peripherals; escalate per help chain and document repeatable fixes.
Manage ticket queues and end user requests through the ITSM system; ensure timely resolution and accurate ticket documentation per site SLA expectations.
Image and provision devices via SCCM (System Center Configuration Manager) is a powerful Microsoft management tool used by IT support and systems teams to remotely manage, update, and troubleshoot computers across an organization. It acts as a central hub for handling software distribution, operating system deployments, and security patching; perform data transfer and profile setup; enforce endpoint hardening per security standards.
Administer basic Active Directory user and group tasks (create/modify/disable); manage printer queues/shares; assist with Wi-Fi/LAN connectivity checks.
Support site applications and infrastructure under guidance, including exposure to SAP, Epicor, VMware/Veeam, and proprietary business systems (including IT Matrix-managed applications and custom reporting environments).
Assist with change control documentation and ensure all site changes are logged and approved per the client’s change management process.
Maintain accurate documentation: ticket notes and device inventory.
Communicate clearly with non-technical plant floor users; model customer service, safety, compliance, and policy adherence consistent with the client’s IT standards.

Requirements

Associate’s degree in IT or related field, or 5 years related IT experience.
Experience supporting users in a manufacturing or plant/distribution environment preferred.
Technical Skills: Office 365, Active Directory, Imaging, End User Support, SCCM, Windows 10/11, Basic Networking (TCP/IP / LAN / Wi-Fi), ITSM Ticketing Systems, Zebra Printers / Label Systems, RF Scanners
Preferred: SAP or Epicor (basic familiarity), Druva InSync backup tools, VMware, Predator / DNC Software.
Ability to work independently and execute tasks with minimal supervision under site IT lead direction.