Senior Support Lead - ITSM, Telecom

HCL America Inc.

Austin, TX, United States

about 2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$148,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Confluence JIRA Databases Linux PostgreSQL Log Analysis Windows Servers VMware Infrastructure Atlassian Tools Bitbucket

Job description

Roles & Responsibilities : Administer, maintain, and troubleshoot Atlassian tools such as Jira, Confluence, and Bitbucket.Support other development applications and enterprise tools.Perform advanced troubleshooting using application, system, and infrastructure logs.Administer and support Linux and Windows server environments.Manage and troubleshoot PostgreSQL databases.Monitor and troubleshoot VMware virtual infrastructure issues.Work closely with development, QA, and infrastructure teams to resolve issues.Support deployments, upgrades, migrations, and environment maintenance.Prepare RCA documents and operational documentation.

Key Responsibilities

Mandatory - Atlassian tools.

US based employee that can support Jira. Ideally they would be based in Austin, Texas.

Roles & Responsibilities: Administer, maintain, and troubleshoot Atlassian tools such as Jira, Confluence, and Bitbucket.Support other development applications and enterprise tools.Perform advanced troubleshooting using application, system, and infrastructure logs.Administer and support Linux and Windows server environments.Manage and troubleshoot PostgreSQL databases.Monitor and troubleshoot VMware virtual infrastructure issues.Work closely with development, QA, and infrastructure teams to resolve issues.Support deployments, upgrades, migrations, and environment maintenance.Prepare RCA documents and operational documentation.

Requirements

Primary Skills: Atlassian Tools Administration (Jira, Confluence, Bitbucket) and other development applicationsAdvanced troubleshooting and log analysis skillsLinux AdministrationWindows Server AdministrationPostgreSQL Database KnowledgeVMware Administration and Troubleshooting