Desktop support
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Role details
Tech stack
Requirements
· Excellent skills in user IT infrastructure - Desktops, Laptops, Relevant Experience : 3 Years minimum
· Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)
· Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,
· Video Conference Rooms Devices (Audio & Video)
· Tools : Windows OS, MS Office, O365, Mac OS (preferred)
· Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)
· Others : Excellent Communication - soft skills (read, write & speak), * Do you have working experience in Desktop Support?
- Do you have working experience in Network Devices?
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