Desktop Support Specialist

We are seeking a dynamic and proactive Desktop Support Specialist to join our IT team! In this role, you will be the frontline hero for resolving technical issues, supporting end-users, and maintaining the health of our computer infrastructure. Your energetic approach and technical expertise will ensure seamless operation of hardware, software, and network systems across the organization. This is an exciting opportunity to make a tangible impact by delivering exceptional IT support that keeps our teams connected and productive every day., * Provide hands-on technical support for desktop computers, laptops, mobile devices, printers, and peripherals.

• Troubleshoot hardware issues including computer hardware failures and equipment malfunctions.
• Resolve software problems related to operating systems (Windows, macOS, Linux), applications, and help desk tickets efficiently.
• Manage user accounts and permissions through Active Directory and assist with account provisioning and deactivation.
• Support network connectivity issues by troubleshooting LAN/WAN problems, DNS configurations, TCP/IP settings, VPN access, firewall configurations, and network equipment like Meraki devices.
• Utilize help desk systems such as ServiceNow or BMC Remedy to track incidents, document resolutions, and escalate issues as needed.
• Assist with IT infrastructure management including Windows Server environments, SCCM deployment, GPO configuration, and computer management tasks., Join us as a Desktop Support Specialist to be a vital part of our IT team! Your expertise will empower our organization’s productivity by ensuring all technology functions smoothly - from hardware troubleshooting to network administration - all while delivering exceptional customer support that keeps users satisfied and confident in their tech environment.

• Proven experience in technical support or help desk roles with a strong understanding of IT support best practices.
• Proficiency in Microsoft Office suite and familiarity with troubleshooting software applications.
• Solid knowledge of computer networking concepts including TCP/IP, DNS, VPNs, firewalls, LAN/WAN architecture, and network administration.
• Experience supporting Windows (including Windows Server), macOS, and Linux operating systems.
• Ability to troubleshoot hardware components such as motherboards, hard drives, RAM, peripherals, and mobile devices.
• Strong customer service skills with excellent communication abilities to explain technical issues clearly to non-technical users.
• Familiarity with help desk ticket management tools like Jira or ServiceNow for efficient issue tracking.
• Knowledge of Active Directory management and group policy objects (GPO) configuration.
• Understanding of IT security protocols including firewall management and remote access solutions like VPNs.
• Analysis skills to diagnose complex technical problems quickly and accurately while maintaining a positive attitude under pressure.