Desktop Support Engineer
SYBEX INCORPORATED
Springfield, MO, United States
3 months ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Issue Tracking Systems
Network Troubleshooting
Networking Basics
Wi-Fi Technology
Laptops
Job description
We are looking for a Desktop Support / Field Engineer to provide onsite IT support for end-user devices and infrastructure., * Troubleshoot desktops, laptops, printers, mobile devices, and software.
- Perform hardware installation, repairs, and upgrades.
- Provide basic LAN/Wi-Fi and network troubleshooting.
- Support server room, cabling, and Smart Hands activities.
- Handle user onboarding/offboarding and IT asset management.
- Support conference rooms, Teams Rooms, and A/V equipment.
- Manage tickets and resolve issues within SLA.
Requirements
- Experience in onsite Desktop/Field Support.
- Strong Windows and hardware troubleshooting skills.
- Basic networking knowledge.
- Experience with ticketing systems.
- Good communication and problem-solving skills.
- Ability to travel onsite and support flexible/on-call hours.
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Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
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