Desktop Support Technician

Iron Service Global Inc

Indianapolis, IN, United States

24 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$43,680.0 - $45,760.0

Working hours

Regular working hours

Languages

English

Job source

www.indeed.com

Tech stack

Android Software Development Macintosh Computers Backup Devices System Configuration Data Centers System Center Configuration Manager Office Suite Tape Libraries CompTIA Strata - PC Hardware Technology Engineer Data Logging Peripherals Hardware Infrastructure

Job description

Provide on-site and desk-side support services to end users.
Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
Complete incidents and requests within SLA in a pressurized environment.
Build, configure, and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
Ensure tickets are updated on a daily basis.
Support meeting room environments and video conferencing.
Support printers, scanners, and other peripherals.
Support mobile devices, such as iPads, iPhones, and Android devices.
End-user data backup and restoration when required in the course of a service incident.
Smart hands support for data center equipment as per required SLA (in specified locations)
As directed by CLIENT Tech support will assist in troubleshooting the data center devices
Replace defective component cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
Import /Export tapes to the tape libraries as advised by CLIENT tech support.

Requirements

Must have experience of using a call logging system.
Must have good working knowledge of Windows 7/10 and related Office applications.
Support experience of MACs would be beneficial
Knowledge of mobile devices, in particular Androids and iPhones
Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
Familiarity with Microsoft SCCM.
Ability to replace defective parts, as identified by CLIENT.
Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
Excellent communications are mandatory in English and Local language, * Ticketing tool: 2 years (Required)
Desktop support: 2 years (Required)
Windows: 2 years (Required)
Active Directory: 2 years (Required)
End User Support: 2 years (Required)