Helpdesk Technician

· Somebody who can provide technical support for our client’s hardware and application issues, such as switches, wireless networks, printers, PC’s, and handheld devices

· Somebody who can process user procurement request through our dedicated channel

· You will own the onboarding of our clients with their software, hardware and OS installation, configurations, and upgrades

· Somebody to follow-up with clients and provide feedback, assigning issues through to resolution

· Maintaining client IT documentation and update/close tickets as required

someone with excellent time management skills. You will be responsible for local IT support as well as providing support through the ticketing system for the company., · Somebody eager to jump in and help on a project if they’re asked.

What is required:

· Strong communication skills

· Ability to manage time well and organize themselves for success

· Excellent troubleshooting and multi-tasking abilities

· Able to work in a fast-past environment

· Working knowledge of Windows 10/11, Apple iOS and Android

· Knowledge of Office 365, O365 Administration and Teams administration

· Knowledge of Active Directory, Group Policy and Directory Services/LDAP

BONUS:

· Knowledge of security technologies (Anti-Virus, Endpoint Security Software or MDM)

· Knowledge of help desk/ticketing systems, * Helpdesk: 2 years (Preferred)

Pulled from the full job description

• Dental insurance, * Dental insurance

E.W. Wylie and Contrans are subsidiaries of TFI International, a North American leader in the transportation and logistics industry. The hiring company is Contrans, who oversees a diverse portfolio of operating companies that offer Van, Tank, Bulk, Dump, Flatbed, Container and Logistics services. Contrans has been growing steadily through strategic acquisitions of companies in both Canada and in the USA.