Administrative Assistant for IT Help Desk

• Answer phones and record helpdesk issues and service requests in the service desk system
• Provide email inbox management which includes checking and responding to emails from the user community and recording issues/service requests in the service desk system
• Track employee processing tasks in the service desk system - this includes new employees, employee code changes, employee out processing and employee separations from the organization
• Track and manage external account requests through the service desk system
• Responsible for scheduling office relocations
• Responsible for scheduling and coordinating Information Assurance briefs held monthly for new employees
• Manage and coordinate the removal of equipment no longer in use (DRMO)
• Provide timely written reports of work status as requested
• Employ exceptional customer service skills and be able to manage and prioritize multiple simultaneous projects
• Inventory assistance to include receiving IT deliveries, maintaining inventory control of items through disposition
• Coordinate and manage the shipment of equipment with the mailroom and other onsite contractors
• Coordinate outside vendor equipment repairs

• Active DOD Secret Clearance is required for this position.
• Capable of working in a demanding environment of near-100% system availability and be able to render solutions to issues in a timely manner
• Excellent telephone etiquette and oral and written communications skills
• Ability to work independently with minimal supervision
• Excellent interpersonal skills with ability to interact with end users at all levels
• Knowledge of Excel, Word, PowerPoint, Adobe Acrobat, and other general applications
• Ability to undertake self-managed initiatives

EDUCATION/TRAINING/EXPERIENCE

• Associates degree preferred, Highschool diploma required
• 1-2 years Administrative Support Experience