ERP Resource Business Analyst

Communication Guidelines for Status Updates To help our team work efficiently and provide timely service to everyone, we kindly ask that candidates refrain from calling the department for routine status updates regarding requests, applications, or ongoing matters. Our team processes inquiries, we do not hire for them. Only the hiring department hires and reviews candidates in the order they are received. Frequent status calls may delay response times by reducing the time available to complete pending work. If additional information or documentation is required, a member of the hiring team will contact you directly. If you are chosen for the position, you will be notified through the appropriate communication channel. We appreciate your patience and cooperation as we work to serve all employees fairly and efficiently., The Business Analyst facilitates business process improvement via systematic investigation, analysis, review, and documentation of functional business specifications. Defines and documents internal and external user interfaces and supports system and data requirement clarification and definition. The ideal candidate will carry out multiple projects across the software life cycle from business needs assessment to user support. Tasks will include, but are not limited to, documenting requirements for business process changes or reports for a particular business process, training, and supporting end-users., In addition, the job will entail working with internal applications and integrating them with the Ellucian Banner ERP platform. Specific duties include, but are not limited to, the following essential job functions, * Demonstrate a high level of subject matter expertise in functional area to bridge business requirements and IT solutions; provide technical direction and ensure compliance with best practice solutions.

• Perform data analysis to support evaluation of system defects or to develop requirements for new functionality; triage and troubleshoot complex user-reported system defects; assist in various system trouble shooting and balancing and correction efforts including analysis, verification and validation of issues and fixes.
• Assist in systems and business process support across multiple campuses, departments and engagements.
• Provide analytical support for critical college-wide initiatives including business function support for system migrations and consolidations, significant business area process improvement projects and complex product installations.
• Liaise with clients, technology, and support teams.
• Participate in functional testing and support user acceptance testing.
• Conduct user training in Banner and data reporting tools to include creation and maintenance of effective training materials.

Preferred: Bachelor’s degree (B.A. or B.S.) in Information Technology, Business or closely related discipline. Required Licensing/Certification None Required. Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills.
• Competent to work at the highest functional and technical level of most phases of systems analysis.
• Experience working with Action Line to troubleshoot and resolve tickets and cases
• Experience in a business analytics role including process definition, management and monitoring, release management, web experience, database, Argos or other BI tools.
• Experienced in creating Business Requirement Documents, User Requirement and Functional Requirement Specifications.
• Experienced in creating Data Flow Diagrams, Use Cases, State Diagrams, Sequence Diagrams, Component Diagrams, Use Case Diagrams & Activity diagrams.
• Experience with Data Governance, Data Standards, or other data management business processes
• Designing and delivering reporting capabilities to end-users.
• Working knowledge of SQL or other query languages
• Teamwork focused/collaborative work style.
• Ability to work under tight deadlines and handle multiple tasks simultaneously.
• Ability to maintain the security or integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment or water treatment system.

Work Experience Required:

• Five (5) to seven (7) years of hands-on experience in higher education using Ellucian Banner.
• Three (3) years of Banner Finance Experience
• Three (3) years of Jaggaer Experience
• Experience with Banner Ethos APIs

Working/Environmental Conditions

• Routine office environment.
• Sitting or standing in one location much of the time.
• Some stooping, lifting, or carrying objects light weight may be required. Use of video display terminal.
• Onsite/Hybrid/Remote, 1. * Do you have five (5) to seven (7) years of hands-on experience in higher education using Ellucian Banner?
• Yes
• No 2. * Do you have three (3) years of Banner Finance Experience ?
• Yes
• No 3. * Do you have three (3) years of Jaggaer Experience ?
• Yes
• No 4. * Do you have experience with Banner Ethos APIs ?
• Yes
• No 5. * Do you have a Bachelor’s degree (B.A. or B.S.) in Information Technology, Business or closely related discipline?