ERP Technical Lead

Communication Guidelines for Status Updates To help our team work efficiently and provide timely service to everyone, we kindly ask that candidates refrain from calling the department for routine status updates regarding requests, applications, or ongoing matters. Our team processes inquiries, we do not hire for them. Only the hiring department hires and reviews candidates in the order they are received. Frequent status calls may delay response times by reducing the time available to complete pending work. If additional information or documentation is required, a member of the hiring team will contact you directly. If you are chosen for the position, you will be notified through the appropriate communication channel. We appreciate your patience and cooperation as we work to serve all employees fairly and efficiently., This position will function as a lead within the Texas Southern University’s ERP team responsible for the support and maintenance of the ERP system. They will support multiple technologies, including integrations with other systems as well as requiring excellent customer support skills. As a member of the OIT department this position strives to ensure consistency in communications, actions, and alignment to the strategic plan of the university. This position is also responsible for supporting the mission of the university by delivering technology, services, solutions and guidance to the students, faculty, staff, and the community in a professional, exemplary, service oriented collaborative manner. Essential Duties Summary

• Work with ERP Team and Stakeholders to gather requirements and lead solution development to business problems, including those that go beyond a technical footprint
• Provide thought leadership in setting the technical direction of the University’s ERP system
• Support or administer ERP application, including monitoring, cycling, and troubleshooting
• Manage, maintain, and create ad-hoc queries and reports
• Pursue opportunities within automating manual or antiquated processes, utilizing best practices.
• Provide guidance, insight and recommendations around Standard Operating Procedures
• Develop new integrations and maintain existing integrations with other systems.
• Support ERP upgrades and patching
• Accurately record, update, and document requests using the IT service desk system
• Develop, implement and optimize stored procedures, objects (such as tables, indexes, triggers) and functions using PL/SQL
• Create and maintain knowledge base articles and technical documentation
• Communicate effectively with technical and non-technical colleagues at all levels in the organization
• Facilitate code review / promotion / version control under direction of change control group
• Provide guidance and mentorship to other members of the Enterprise Applications team
• Performs other job-related duties as assigned.

% FTE 1.0 Hiring Range $113,285.61 - $147,271.29

Bachelor’s degree (B.A. or B.S.) in Information Technology, Business or closely related discipline preferred., * Have a deep knowledge of Enterprise Resource Planning (eg. Banner, Workday) in Higher Education

• Full understanding of SDLC
• Smart sheets / ServiceNow for project tracking
• System Integration (eg. Snaplogic, Boomi, or Mulesoft)
• Complex systems and procedures automation
• Demonstrates expert knowledge in multiple disciplines. Acts as the ultimate subject matter expert in several professional disciplines and is the “go-to” expert on principles, methods and procedures. Requires the ability to create methods and approaches to handle unique situations.
• This position should be categorized as not only an organizational leadership role, but also as a thought leader providing leadership to IT and non-IT departments through guidance.
• Must have outstanding written/oral communication and analytical skills, excellent presentation skills, and the ability to communicate on both a technical and business level.
• Must be proficient in IT project management.
• Must be proficient in the use of personal computers and Microsoft Office software such as Word, Excel, or Power Point.
• Microsoft Office Professional or similar applications.

Skill in:

• Banner ERP: Operation, and/or Administration, and/or Software Development
• PL/SQL technical skills and strong analytical analysis
• Banner Workflow, Ellucian Workflow
• eVisions
• Blackboard/ Banner interfacing knowledge
• DegreeWorks
• Slate
• Effective customer service
• Problem-solving and decision-making
• Multitasking and time management
• Project management
• Both verbal and written communication

Ability to:

• Prepare detailed reports.
• Work independently.
• Communicate effectively.

Work Experience

• Seven (7) to ten (10) years of related experience.
• Experience in Higher education a plus.

Working/Environmental Conditions

• Routine office environment.
• Sitting or standing in one location much of the time.
• Some stooping, lifting, or carrying objects light weight may be required.
• Use of video display terminal., 1. * Do you have a Bachelor’s degree (B.A. or B.S.) or higher in Information Technology, Business or closely related field?
• Yes
• No 2. * Do you have seven (7) to ten (10) years of related experience?
• Yes
• No 3. * Do you have experience working in higher education?
• Yes
• No 4. * Do you have knowledge of Enterprise Resource Planning (eg. Banner, Workday) in Higher Education?