Software/Computer Hardware Phone Support

• Network management using remote customer support covering the United States
• Requires experience with Windows 11, Windows Server, network management, and network monitoring
• Managing computers using software to monitor the status of customer computers throughout the United States.
• Shared after-hours customer cell phone support is part of this position.
• Answering customers’ questions, resolving their concerns and providing additional information via calls and emails
• Identifying computer problems such as printers, scanners, software issues, credit card processing problems, etc. and resolving those issues., Join us in delivering top-tier technical support that energizes our teams! Your expertise will help create a smooth digital environment where technology empowers productivity every day!

• High School Diploma or GED equivalent required
• IT experience or education on managing computer networks is helpful
• Ability to communicate, understand and diagnose remote computer problems required.
• Experience with computers is required.
• Educational offerings on both our software and other software will be provided.

Pulled from the full job description

• Professional development assistance
• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Ganymede Technologies Corp. is seeking a full-time Customer Support/Help Desk/Computer Specialist in our office in Bucyrus, Ohio. We are a growing company who has been in business for 30+ years who’s on a mission to make retailers’ business management easier with point-of-sale inventory management software that help them grow! If you are detail-oriented person, like to help customers resolve their computer problems, this is for you.