System Administrator

Communication Guidelines for Status Updates To help our team work efficiently and provide timely service to everyone, we kindly ask that candidates refrain from calling the department for routine status updates regarding requests, applications, or ongoing matters. Our team processes inquiries, we do not hire for them. Only the hiring department hires and reviews candidates in the order they are received. Frequent status calls may delay response times by reducing the time available to complete pending work. If additional information or documentation is required, a member of the hiring team will contact you directly. If you are chosen for the position, you will be notified through the appropriate communication channel. We appreciate your patience and cooperation as we work to serve all employees fairly and efficiently., We are looking for an innovative and dynamic ServiceNow Administrator to join our IT team. You will oversee the configuration and administration of our ServiceNow platform to ensure it meets the needs of our user community. In this role, you will serve as the subject matter expert for the ServiceNow platform, providing end-to-end administration, configuration, implementation, and maintenance to support OIT operations. You will leverage your IT expertise to integrate systems, support business processes, and ensure that our ServiceNow environment is optimized, secure, and aligned with organizational goals. Essential Duties Summary

• Serve as the primary ServiceNow expert, providing guidance and technical leadership for system configuration, integration, and maintenance.
• Administer, configure, and optimize ServiceNow modules, including ITSM, ITOM, CMDB, and other related areas.
• Translate business requirements into technical solutions using structured analysis and design methodologies.
• Analyze, design, and integrate COTS and custom-developed software to meet operational needs.
• Monitor system performance, troubleshoot issues, and provide timely resolutions.
• Evaluate cost, risk, and technical impact of system changes, upgrades, and enhancements.
• Collaborate with internal teams, stakeholders, and leadership to align system capabilities with business objectives.
• Provide end-user training, documentation, and ongoing support.
• Support HUD OIG IT governance, compliance, and security requirements.

% FTE 1.0 Hiring Range $64,197.37 - $81,851.64, 3. * Do you have proven experience in IT systems analysis, design, and integration, including both commercial-off-the-shelf (COTS) and development software?

• Yes
• No 4. * Do you have a strong understanding of structured analysis and design methodologies?
• Yes
• No 5. * Do you have experience with Agile, DevOps, or ITIL frameworks?
• Yes
• No 6. * Do you have knowledge of cybersecurity standards and compliance requirements?
• Yes
• No 7. * Do you have the ability to create technical documentation, dashboards, and end-user training materials?
• Yes
• No 8. * Are you a ServiceNow Certified System Administrator?
• Yes
• No

Applicant Documents

Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents

1. Official Transcripts
2. Other Document
3. Reference Letter 1
4. Reference Letter 2
5. Reference Letter 3

Bachelor’s degree in computer science, information technology, computer information systems, or a similar field, or equivalent years of experience. Required Licensing/Certification ServiceNow Certified System Administrator Knowledge, Skills, and Abilities Knowledge of:

• Good understanding of the organization’s goals and objectives.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Skills:

• Detail oriented.
• Effective customer service.
• Problem-solving and decision-making.
• Multitasking and time management.
• Technical problems.
• Project management.
• Presenting.
• Job-related systems.
• Both verbal and written communication.

Ability to:

• Prepare detailed reports.
• Work independently.
• Communicate effectively.

Work Experience Required Experience:

• Requires two (2) or more years of related experience.
• Proven experience in IT systems analysis, design, and integration, including both commercial-off-the-shelf (COTS) and development software.
• Strong understanding of structured analysis and design methodologies.
• Ability to translate business needs into functional and technical solutions.
• Demonstrated ability to assess cost, risk, and performance factors in IT projects.
• Excellent problem-solving, communication, and collaboration skills.

Preferred Experience:

• Experience with Agile, DevOps, or ITIL frameworks.
• Knowledge of cybersecurity standards and compliance requirements.
• Ability to create technical documentation, dashboards, and end-user training materials.

Working/Environmental Conditions

• While performing the duties of this job, the employee is regularly required to: sit, walk, talk, and hear, use hands to move items and to operate computer.
• The employee is frequently required to: stand, reach with hands and arms, climb, stoop or kneel or crouch, and lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work is performed within routine office environment with no exposure to hazardous or unpleasant conditions., 1. * Do you have a Bachelor’s degree in computer science, information technology, computer information systems, or a similar field, or equivalent years of experience?
• Bachelor’s Degree
• Equivalent years of experience
• None of the above 2. * Do you have two (2) or more years of related experience?