IT Support Specialist

Work on the IT Help Desk to assist end users with technological needs. Assist IT Support management with the setup, support, and accurate asset management of all company workstations, phones, printers, and applications., * Prioritize and resolve first-contact tickets promptly to minimize user downtime

• Deliver exceptional IT support focused on user satisfaction, including account set up, system maintenance, antivirus, and troubleshooting across PC, Mac, and mobile platforms
• Adhere to SOP documentation, ensuring thoroughness and accuracy in issue resolution
• Escalate complex issues to senior staff when necessary
• Effectively manage personal workflow and monitor active tickets within the IT ticketing system to maintain responsiveness and quality service
• Provide dedicated support for mobile devices (iOS/Android) ensuring seamless integration and a positive user experience
• Commit to resolving urgent issues and maintaining business continuity
• Thoroughly document problem-solving approaches and solutions to enhance team knowledge base and expedite future issue resolutions
• Support with tracking hardware, software license, and other IT assets to facilitate efficient resource management
• Conduct IT onboarding for new users
• Support team objectives and overall organizational success
• Other duties as assigned

Do you have a valid Driver’s License license?, Do you have experience in Windows?, * 2 or more years of professional experience in desktop support including Windows OS 10 & 11

• Experience with phone-based user assistance
• Strong ability to multi-task and perform effectively in a fast-paced environment
• Excellent organizational and time management skills
• Strong attention to detail
• Demonstrated success in troubleshooting and problem resolution within a production support environment
• Strong analytical and process-driven mindset
• Hands-on experience supporting a VMware environment
• Familiarity with two-factor authentication tools (e.g. Duo, Okta)
• Experience with VPN services
• Able to develop and maintain positive and cooperative working relationships
• Able to work ‘on-call’ hours (including after hours and some weekends)
• Occasionally available for overnight travel
• Valid driver’s license, acceptable driving record, and proof of auto liability insurance coverage
• Exemplary record of attendance and punctuality
• Able to perform essential functions of the position, with or without a reasonable accommodation, * Able to listen to and understand information and ideas presented through spoken words and sentences
• Able to communicate information and ideas in speaking so others will understand
• Able to read and understand information and ideas presented in writing
• Able to see details at close range