IT Support Engineer

Supporting users across office, warehouse and manufacturing environments, you’ll play a key role in ensuring business-critical systems remain operational while delivering first-class technical support and contributing to ongoing IT improvement projects.

If you enjoy a varied, hands-on role where no two days are the same, this could be the opportunity for you.

The Role

As part of a small, collaborative IT team, you’ll be responsible for:

• Providing 1st & 2nd Line support to office, warehouse, factory and remote users
• Managing support tickets from initial diagnosis through to resolution
• Installing, configuring and supporting desktops, laptops, printers, scanners, mobile devices and IP telephony
• Supporting Microsoft 365, Azure and Intune environments
• Administering Active Directory, Group Policy and Windows Server
• Troubleshooting networking issues including DNS, DHCP, VPNs, Wi-Fi and switching
• Assisting with IT infrastructure upgrades and business-wide technology projects
• Delivering excellent customer service to users across multiple sites, This role supports two sites within Greater Manchester, so a full UK driving licence and access to your own vehicle are essential.

You’ll ideally have:

• At least 2 years’ commercial IT Support experience
• Experience providing 1st and/or 2nd Line Support
• Strong knowledge of:
• Windows 11
• Microsoft 365
• Microsoft Intune
• Microsoft Azure
• Active Directory
• Group Policy
• Windows Server
• DNS & DHCP
• Experience troubleshooting hardware, software and networking issues
• Excellent communication and customer service skills
• A proactive approach with the ability to take ownership of support tickets

Desirable Experience

Experience with any of the following would be advantageous:

• VMware or Hyper-V
• VoIP / IP Telephony
• Endpoint Security solutions
• iOS & Android device management
• Linux or macOS
• Manufacturing, warehouse or industrial environments

Pulled from the full job description Sick pay Free parking Company pension On-site parking, * Competitive salary with flexibility for the right candidate

• Stable, long-term permanent opportunity
• Exposure to a broad Microsoft technology stack
• Opportunity to get involved in infrastructure and business improvement projects
• Friendly, supportive team environment
• Genuine career development opportunities