INFORMATION TECHNOLOGY - IT - SUPPORT TECHNICIAN

We are seeking a dedicated and technically skilled IT Support Technician to join our team.

As an IT Support Technician at MMD, you will play a vital role supporting the day-to-day operation, security and development of our IT environment. Working alongside the IT Manager, you will assist with technical support, infrastructure administration, user management, and cyber security activities that help keep our business running effectively and securely.

This role offers far more than traditional IT support. You will gain hands-on experience across a variety of technologies including Microsoft 365, Active Directory, networking, endpoint management, cyber security monitoring, vulnerability management and information security best practices.

This is an exciting opportunity for someone who is passionate about technology, enjoys problem solving, and is eager to develop both their technical and cyber security knowledge within a supportive and collaborative environment.

Main Duties & Responsibilities:

• Provide day-to-day technical support for hardware, software, and network-related issues.
• Set up, configure, maintain and troubleshoot computer systems, software applications, mobile devices, peripherals, and other IT equipment.
• Assist with network support and troubleshooting, including LAN, Wi-Fi, switching and connectivity issues.
• Assist with user account administration, permissions and access management within Active Directory and Microsoft 365.
• Support employee onboarding and offboarding processes, ensuring the timely provisioning and removal of accounts, devices, and system access.
• Monitor Microsoft Defender and other security tools, investigating alerts and escalating potential threats where required.
• Assist with vulnerability management activities, software updates and remediation of identified risks.
• Support cyber security awareness initiatives and promote good security practices across the business.
• Help maintain asset inventories and ensure systems remain compliant with company standards and security requirements.
• Create and maintain IT documentation, processes, procedures and user guides.
• Help to identify and implement opportunities to improve IT infrastructure.
• Liaise with third-party IT providers and software vendors when necessary.

• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Good organisational skills and attention to detail.
• The ability to work both independently and collaboratively as part of a team.
• A proactive mindset with a genuine interest in IT, technology and cyber security.
• Experience troubleshooting desktop, laptop and peripheral hardware issues.
• Familiarity with Microsoft Windows operating systems and Microsoft Office 365 applications.
• Experience with networking, switches, and Wi-Fi troubleshooting.
• Previous experience in an IT support, service desk or technical support environment.

Desirable Skills (Not Essential):

• Technical certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals or equivalent qualifications.
• Experience with Active Directory, Microsoft 365 and Entra ID.
• Knowledge of DHCP, DNS and networking fundamentals.
• Experience using Microsoft Defender or other security monitoring tools.
• Understanding of endpoint management and Microsoft Intune.
• Familiarity with patch management and system maintenance processes.
• Awareness of cyber security principles, Cyber Essentials, or similar frameworks.

Pulled from the full job description

• Flexitime
• Employee discount
• Sick pay
• Bereavement leave
• Gym membership
• Life insurance
• Free parking, We anticipate that interviews for this position will take place before the end of August 2026.

Pay: £26,000.00-£32,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Canteen
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Free fitness classes
• Free flu jabs
• Free parking
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site gym
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay
• Store discount

MMD are a globally recognised engineering company specialising in the design and manufacture of bespoke mining equipment for customers worldwide. With a strong reputation built over decades, we combine innovation, expertise, and long-term stability to deliver industry-leading solutions across the globe.

As technology continues to play a critical role in our business operations, we are investing in both our IT infrastructure and cyber security capabilities to ensure our systems, data and people remain secure in an increasingly connected world.