Field Technician - IT Services

The IT Field Tech is responsible for any hands-on and on-site -related tasks involving the deployment of desktop and laptop hardware, peripherals and other computing devices. As often being the most frequently-seen face of our company, this position carries an exceptional importance and is fundamental that the individual in this capacity is professional, accountable, efficient, knowledgeable and personable., * Apply skills described above to resolve clients’ issues

• Troubleshoot software, hardware, network issues & peripherals
• Reinstallation of OS
• Removal of viruses/malware
• VoIP phones installations
• Software upgrades and installation
• PC Imaging and configuration
• Helping end users understand software
• Call clients’ vendors for warranty and troubleshooting issues

Receiving, prioritizing, documenting, and actively resolving technical support requests from our clients in a timely manner, including preparation and deployment of new hardware. This job involves talking to clients on the telephone, communicating via email and chat, servicing clients onsite and in-person, working in a busy (sometimes high pressure) support environment. You must enjoy working with people and have excellent written and verbal communication skills.

Skills and Proficiency Required:

• Excellent attitude, phone etiquette, written and verbal communication, and people skills
• Ability to properly prioritize and see to completion multiple commitments while accurately tracking time
• Enthusiasm for IT and technology. Self-motivated, with initiative and a ‘can do’ attitude
• Proven technical, problem solving and troubleshooting ability
• Clean driving record
• Willing to work outside normal office hours from time-to-time when required
• Available to work in our Santa Monica office or client site in the greater LA area generally from 7AM to 4PM or 8AM to 5PM
• Attention to detail

Required Technical Skills and Experience:

• 2 years IT Support experience ABSOLUTELY REQUIRED, MSP experience a plus
• Windows 10 / MacOS installations, imaging and drivers management
• In-depth knowledge of Windows OS
• Office365 suites: Outlook/Word/Excel/Teams installations and configurations
• Basic understanding of TCP/IP, routers, switches and WAPs
• Working experience with remote desktop and client VPN connections

• Basic understanding of domain-based networks, such as file and print shares, mail and application servers.

• Basic knowledge of mobile devices and tablets and mobile device management
• Savvy with search engine techniques

Desirable Technical Skills and Experience:

• Business / Enterprise IT experience

• Awareness of industry best practices related to security, including MFA, * High school or equivalent (Preferred), * Windows: 2 years (Preferred)
• Office 365: 2 years (Preferred)
• PC repair: 2 years (Preferred)
• printers and MFP setup: 2 years (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * A selection of no less than 12 Medical/Dental insurance options through our TriNet benefits HR administrator
• 401(k) plan administered by TransAmerica
• Vacation time
• Paid parking’, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Edge Solutions Group has exceptional standards for customer service, not only for the clients we support, but also for our employees. It is our expectation that the person in this role likes to work with others and will help them solve problems and find solutions with a positive attitude and helpful spirit.