Information Systems Support Specialist (MSP) - Part-Time

• Provide remote and onsite technical support for business clients.
• Troubleshoot Windows 10/11 desktops and laptops.
• Support Microsoft 365 including Exchange Online, Teams, OneDrive, SharePoint, and Entra ID.
• Configure and troubleshoot printers, scanners, mobile devices, and peripherals.
• Manage Active Directory users, groups, permissions, and Group Policy.
• Diagnose and resolve networking issues involving DNS, DHCP, VPN, wireless, switching, and TCP/IP.
• Support VMware and Hyper-V virtualization environments.
• Assist with server maintenance, upgrades, and infrastructure projects.
• Configure and troubleshoot firewalls and network equipment.
• Document all work performed within the ticketing system.
• Participate in client projects including migrations, deployments, and hardware installations.
• Assist senior engineers with infrastructure installations and technology deployments., Our clients occasionally require work outside normal business hours for server maintenance, Microsoft 365 changes, security updates, and infrastructure patching.

We’re looking for a motivated IT professional who enjoys solving technical problems, learning new technologies, and wants to grow into a Systems Engineer role. This is not a traditional help desk position. You’ll gain hands-on experience working with enterprise infrastructure, cloud platforms, cybersecurity, networking, and server technologies while supporting a wide variety of business clients., We’re looking for someone who is eager to grow their career-not just complete tickets., * Is a self-starter with a strong work ethic and a genuine desire to learn new technologies.

• Takes ownership of problems and enjoys troubleshooting.
• Works well independently while also collaborating with senior engineers.
• Has excellent communication and customer service skills.
• Is dependable, organized, and professional.

Physical & Travel Requirements

This role includes both remote support and onsite client work.

Candidates must:

• Be willing to travel regularly to client locations throughout the Greater Los Angeles area.
• Have a reliable personal vehicle, a valid driver’s license, and current automobile insurance.
• Be comfortable climbing ladders and assisting senior engineers with cable installations, equipment mounting, rack installations, and other physical infrastructure tasks.
• Be able to lift and move IT equipment (up to approximately 50 pounds)., * Be available for occasional evening and after-hours maintenance windows.
• Be flexible with their schedule, with the ability to adjust daytime hours when working evening maintenance (for example, starting later or taking time off earlier in the day).
• Be dependable during scheduled maintenance windows.

Growth Opportunity

We invest in employees who invest in themselves.

As your technical knowledge and responsibilities grow, additional hours and opportunities will become available.

This position is ideal for someone who wants to build a long-term career in managed IT services and eventually work with technologies such as:

• Microsoft Azure
• Microsoft Intune
• Microsoft 365 Administration
• VMware
• Hyper-V
• Windows Server
• Cisco, Ubiquiti & SonicWall
• Cybersecurity Solutions
• Cloud Infrastructure
• Backup & Disaster Recovery
• Enterprise Networking

Employees who demonstrate initiative, technical growth, and strong customer service will have opportunities for increased hours, expanded responsibilities, and career advancement.

Qualifications

Required:

• 2+ years of professional IT support experience (MSP experience preferred).
• Strong troubleshooting skills.
• Experience supporting Windows 10/11.
• Experience with Microsoft 365.
• Basic networking knowledge (DNS, DHCP, TCP/IP).
• Active Directory experience.
• Excellent customer service and communication skills.
• Valid driver’s license.
• Reliable transportation with current auto insurance.

Preferred:

• Experience with VMware or Hyper-V.
• Experience with Microsoft Entra ID (Azure AD).
• Experience with Microsoft Intune.
• Experience with Veeam or Datto backup solutions.
• Experience configuring firewalls (SonicWall, Fortinet, Ubiquiti, etc.).
• Microsoft, CompTIA, or VMware certifications., * technical support: 2 years (Required)
• Microsoft Windows Server: 2 years (Required)
• Customer service: 2 years (Preferred)
• Hyper-v Administration: 2 years (Preferred)
• Apple device support: 2 years (Required)
• Helpdesk support: 2 years (Required)
• Previous MSP : 1 year (Preferred)
• Dell and HP brand: 2 years (Preferred)
• Active Directory and DNS: 1 year (Preferred)

$23 - $25 an hour - Permanent, Part-time, Temp-to-hire, Pulled from the full job description

• Referral program
• Professional development assistance
• Employee discount
• Flexible schedule, * Gain exposure to cloud infrastructure, virtualization, cybersecurity, networking, and Microsoft technologies.
• Work directly with experienced senior engineers on real-world client environments.
• Flexible scheduling to accommodate after-hours maintenance work.
• Opportunity for additional hours based on performance, technical growth, and initiative.
• Career path into Systems Engineering and infrastructure consulting.

Pay: $23.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance
• Referral program

Secure Techies is a rapidly growing Managed IT Services Provider (MSP) serving businesses throughout Southern California. We specialize in Microsoft 365, cloud infrastructure, cybersecurity, virtualization, networking, backup solutions, and managed IT services.